Service Delivery Supervisor

Downer; Sydney; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Training and development

Internal vacancies

Healthcare discounts

Car novated leasing

Employee assistance program

Job summary

Downer is seeking a Service Delivery Supervisor to join our Government and Integrated Facilities Management team in Sydney. You will coordinate programmed works, validate scopes, and manage priorities across the Inner City region, reporting to the Team Lead.

Daily duties include safety inspections, maintaining accurate work order records, and building strong customer relationships to deliver high-quality outcomes for essential services.

Qualifications

• Experience coordinating programmed works and managing priorities.
• Strong stakeholder management across internal/external teams.
• Able to process high-volume work orders with accurate admin in management systems.

Responsibilities

• Schedule programmed works and validate client scopes, including variations.
• Conduct progress and safety inspections based on activity trends.
• Ensure all work order data is accurately captured in management systems.
• Build and maintain strong relationships with customers.
• Complete pre-, mid- and post-work inspections with documentation in the system.

Skills

Stakeholder management

Administrative skills

Time management

Education

Trade Certificate (Mechanical / Electrical)

Driver's Licence

Job description

We currently have an opportunity for a Service Delivery Supervisor. Join our Government and Integrated Facilities Management team and play a key role in delivering programmed work orders and managing work priorities in the Inner City region. Reporting to the Team Lead, you'll help deliver high-quality outcomes that support our essential services.

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Schedule Programmed Works, travelling to properties to validate scopes submitted by our client, identifying any variations.
• Undertake works in progress and safety inspections based on activities and trends.
• Ensure all information relating to each work order is accurately captured within management systems.
• Build and maintain very strong relationships with customers.
• Complete pre, mid and post work inspections for each work order, ensuring progress of these inspections are recorded within the system with relevant documentation.

What You'll Bring

• Mechanical / Electrical, or relevant Trade Certificate and driver's licence.
• Must own vehicle as a requirement to travel within the region and conduct site visits (competitive Tool of Trade Allowance provided).
• Strong stakeholder management experience, internal and external and have managed subcontractors within a construction project environment.
• Attendance at office based in Kingsgrove.
• Skilled in handling high-volume work orders with strong administrative abilities to ensure accurate job management in the system.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We're proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
  
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
  
• Healthcare discounts, great savings on retail purchases,
  
• Car Novated Leasing purchases and much more.
  
• Employee Assistance Program: professional support for you and your family when you need it most.
  

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.