Officer, Support and Facilities

Department of Justice and Community Safety; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

The Department of Justice and Community Safety is seeking an Officer, Support and Facilities to assist the State Control Centre (SCC) and Emergency Management Victoria. You will help ensure reliable communications, provide administrative support to the SCC, and contribute to the delivery of briefings, reports and meetings across government agencies.

Strong administrative and customer service skills, proficiency in Microsoft Office, and experience in facilities management with ICT awareness are

Qualifications

• Strong administrative and customer service skills.
• Proficient in Microsoft Office.
• Experience in facilities management with ICT understanding.
• Experience in the Victoria Public Service or similar environment is advantageous.
• Tertiary qualifications in a relevant field are advantageous but not required.

Responsibilities

• Ensure effective agency communication flows to internal and external stakeholders using phone, SMS, email, internet and agency applications.
• Provide SCC administrative support to ensure operational functions are delivered efficiently.
• Arrange, prepare and assist in the delivery of briefings, reports, meetings and presentations, including visuals for stakeholders.

Skills

Administrative skills

Customer service

Microsoft Office

Facilities management

ICT knowledge

Public service experience

Education

Tertiary qualification advantageous

Tools

Microsoft Office Suite

Job description

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria.

Want to be part of it?

• Assist and support the operations of the State Control Centre.
• 2 x Ongoing, full time opportunities.
• VPS 3 - $81,496 - $98,955 plus superannuation.

About the Business Unit Emergency Management Victoria Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, sector specific technology, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities. EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary & Chief Executive, and Emergency Management Commissioner, and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

State Control Centre EMV has legislative responsibility for managing the State Control Centre (SCC), Victoria's primary control centre for managing emergencies. It comprises a Watch Desk, which provides a base service and operates 24 hours a day, 7 days a week, 365 days a year, and stewardship teams that are functionally aligned to the Australasian Inter-service Incident Management System (AIIMS) framework and principles. Stewardship teams focus on sector-wide governance, coordination and engagement, capability building, strategic planning and continuous improvement. They also support internal SCC business and provide core operational support to the SCC, as needed.

Logistics and Facilities Team The Logistics and Facilities team maintains stewardship of the Logistics and Finance functions for state, region and incident tiers and manages SCC logistics, assets and facilities., and finances About the Role The Officer, Support and Facilities assists the operations of the SCC and ensure the Emergency Management Commissioner (EMC), staff and surge personnel are supported in the undertaking of their rostered duties. The role supports the implementation of the SCC operational business systems and processes and provides onsite support to all activated staff and maintain all the SCC ICT equipment ensuring faults are identified and rectified. The role requires you to participate in the SCC's emergency management arrangements, including being placed on standby in accordance with the VPS Enterprise Agreement 2024 ; this may include being recalled to work during the standby period. Standby is scheduled outside ordinary business hours. You will also be required to undertake emergency management roles in the SCC and other locations as required, and commensurate with relevant training and endorsements. Some of your duties will include:

• Ensure effective agency communication flows to internal and external stakeholders. This involves extensive use of phone, SMS, email, internet and agency applications, as appropriate.
• Provide SCC administrative support to ensure the operational functions of the SCC are in accordance with requirements and are delivered in an efficient and effective manner.
• Arrange, prepare and assist in the delivery of briefings, reports, meetings, meeting minutes and presentations, including visual and electronic displays to a wide range of stakeholders.

To learn more about this role before applying, please read the attached position desc ription.

About you

• Solid administrative and customer service skills
• Competent in the use of Microsoft Office Suite.
• Prior experience in facilities management with an understanding of ICT approaches and development is desirable.
• Prior experience within the Victoria Public Service or a similar environment would be advantageous.

Qualifications/requirements

• Tertiary qualifications in a relevant field would be advantageous, but not required.

IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.