Business Analyst and Project Support Officer

Department of Justice and Community Safety; Melbourne; On-site; AUD 116,000 - 141,000; Full time

Job summary

The Department of Justice and Community Safety is hiring a Business Analyst and Project Support Officer within Emergency Management Victoria’s Technology and Data division in Melbourne. The role focuses on requirements management, workshops, and collaboration with multiple agencies to deliver digital infrastructure projects.

Ideal candidates have 5+ years in BA roles, a IT/business degree, and strong stakeholder engagement. Pre-employment checks apply; security clearances may be required.

Qualifications

• Bachelor's degree in IT, business, or related field.
• 5+ years in a business analysis role, delivering data, digital infrastructure, or complex transformation projects.
• Proficiency with Jira, Confluence, MS SharePoint; experience with Visio or Lucidchart.

Responsibilities

• Manage lifecycle of business requirements from investigation to traceability.
• Lead scoping activities and prioritisation with senior stakeholders.
• Gather requirements across a multi-agency emergency sector ecosystem.
• Collaborate with project managers, product owners, and developers to ensure deliverables are clear.
• Translate operational challenges into business cases and user stories.

Skills

Analytical skills

Stakeholder management

Requirements gathering

Project lifecycle

Communication

Education

Bachelor's degree in IT or business

BRM or business analysis certification (plus)

Tools

Jira

Confluence

MS SharePoint

Visio

Lucidchart

Job description

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Utilise your analytical skills and stakeholder management expertise to support Emergency Management Victoria.
• Fixed Term, Full time opportunity.
• VPS grade 5: $116,413 - $140,849 plus superannuation.

The Department of Justice and Community Safety is seeking a Business Analyst and Project Support Officer to provide a critical role at Emergency Management Victoria’s Technology and Data division.

About the Business Unit Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria’s emergency management sector, contributing to safer, more resilient communities. EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/Chief Executive and Emergency Management Commissioner, Emergency Management Victoria, and includes oversight of statutory entities and offices and the department’s emergency management accountabilities.

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EMT&D) division is responsible for key the delivery and management of digital platforms for the emergency services sector. EMT&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective digital infrastructure services tailored to the emergency sector’s needs. The division’s main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial Management and Budget, EM Portfolio, Program delivery and Data insights.

About the Role

Some of your duties will include:

• Manage the lifecycle of business requirements throughout the project (including investigation, analysis, clarification, prioritisation, documentation and traceability), using techniques and formats as appropriate for the selected methodology for the project.
• Facilitate scoping activities and determine priority of large or complex changes, engaging senior stakeholders as required.
• Lead requirements gathering across a complex, multi-agency emergency sector ecosystem (including CFA, FRV, VICSES, and Triple Zero Victoria).
• Work with project managers, product owners, solutions architects, developers and business stakeholders to ensure all deliverables are accurate and clearly understood and present in the delivered solution.
• Translate operational challenges into clear business cases and user stories aligned with the Victorian Emergency Management Digital Infrastructure Strategy.
• Conduct workshops and interviews to elicit requirements, document use cases and processes, document technical specifications, and identify gaps or areas for improvement.

About you

To be successful in this role, you will have:

• Strong understanding of the Business Analysis role its application in varied situations, throughout the project lifecycle.
• Strong ability to plan and drive scoping, requirements definition and prioritisation activities for large, complex initiatives.
• Strong ability to adopt and adapt appropriate requirements definition and management methods, tools and techniques.
• Ability to pa rtner with solution providers to design effective solutions to address complex business and technical problems.
• Demonstrated Planning and Organisation skills, with proven ability to oversee the work of others on multiple, complex tasks.
• Ability to manage stakeholders in high-pressure Contexts
• Obtains outstanding written and verbal communication and presentation skills, with a proven ability to influence others, particularly managers and senior members of an organisation
• Demonstrated understanding of project management principles and methodologies, with the ability to apply structured planning, scheduling and risk management practises to support project delivery within a PMO environment.

Qualifications/requirements

• Bachelor's degree (IT, business, or related field); BRM or business analysis certification a plus
• Experience: 5+ years in a business analysis role, with proven experience delivering data, digital infrastructure, or complex transformation projects.
• Technical Stack: Proficiency with modern enterprise delivery tools (Jira, Confluence, MS SharePoint) and process design/mapping applications (Visio, Lucidchart).
• Requirements: Must be willing to comply with public sector security clearances and agree to emergency standby provisions under the VPS Enterprise Agreement.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people’s rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.