Service Delivery Manager - Itsm Lead For Brisbane 2032

Randstad - Business Support; Brisbane; On-site; AUD 44,000 - 63,000; Full time

Job summary

Randstad - Business Support is seeking a Customer Service Officer in Brisbane to assist with customer enquiries, process orders and support daily administration for a leading national energy supplier in Australia. The role operates Monday to Friday with start times between 7:30am and 8:30am and offers career growth opportunities.

Responsibilities include responding to inquiries via phone and email, processing orders, assisting with account enquiries, maintaining records, coordinating with

Qualifications

• Previous experience in customer service, administration or phone-based support.
• Strong verbal and written communication skills.
• Confident computer skills and ability to learn new systems.
• High attention to detail and accurate data entry skills.
• Ability to manage competing priorities in a busy environment.
• A reliable, customer-focused approach and a willingness to assist the team.
• Reliable transport to and from Lytton.
• Willingness to complete a police check, pre-employment medical and drug and alcohol screening.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and elevate enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

Skills

Customer service

Administration

Phone-based support

Verbal & written communication

Data entry

Attention to detail

Multitasking

Job description

Customer Service Officer

Our client is a leading national energy supplier, providing gas solutions to homes and businesses across Australia. We are seeking a customer-focused Customer Service Officer to join their Lytton team, assisting with customer enquiries, processing orders and supporting daily administration.

• $38.88 per hour
• Full-time hours, Monday to Friday - no weekends!
• Start times between 7:30am and 8:30am.
• Opportunity for career growth

About the role:

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and elevate enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

About you:

• Previous experience in customer service, administration or phone-based support.
• Strong verbal and written communication skills.
• Confident computer skills and ability to learn new systems.
• High attention to detail and accurate data entry skills.
• Ability to manage competing priorities in a busy environment.
• A reliable, customer-focused approach and a willingness to assist the team.
• Reliable transport to and from Lytton.
• Willingness to complete a police check, pre-employment medical and drug and alcohol screening.

If you enjoy helping customers and keeping things organised, we would love to hear from you.