Customer Service Supervisor - Energy Solutions

W Hotels; Brisbane; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Career growth

Job summary

Client Energy Supplier is seeking a Customer Service Officer in Brisbane to respond to customer enquiries via phone and email, process orders, and support daily administration.

The role requires strong communication skills, data entry accuracy, and the ability to manage multiple priorities in a fast-paced environment. Current duties include liaising with internal teams and maintaining records.

Qualifications

• Experience in customer service, administration or phone support.
• Strong verbal and written communication.
• Confident computer skills and ability to learn new systems.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and escalate enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

Skills

Customer service

Communication

Data entry

Microsoft Excel

Tools

CRM software

Job description

Client Energy Supplier is seeking a Customer Service Officer in Brisbane to respond to customer enquiries via phone and email, process orders, and support daily administration.

The role requires strong communication skills, data entry accuracy, and the ability to manage multiple priorities in a fast-paced environment. Current duties include liaising with internal teams and maintaining records.