Customer Service Officer

Blu Australia; Brisbane; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

$38.88 per hour

Full-time hours, Mon–Fri

Start times 7:30–8:30am

Career growth opportunities

Job summary

Blu Australia is seeking a customer-focused Customer Service Officer to join the Lytton team, handling customer enquiries, processing orders and supporting daily administration.

In this full-time role, you will respond to inquiries via phone and email, maintain accurate records, coordinate with internal teams and help resolve issues while delivering friendly, efficient service to residential and business customers.

Qualifications

• Experience in customer service, administration or phone-based support.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and escalate enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

Skills

Customer service

Verbal communication

Written communication

Data entry

Organisation

Job description

Our client is a leading national energy supplier, providing gas solutions to homes and businesses across Australia. We are seeking a customer-focused Customer Service Officer to join their Lytton team, assisting with customer enquiries, processing orders and supporting daily administration.

Perks

• $38.88 per hour
• Full-time hours, Monday to Friday - no weekends!
• Start times between 7:30am and 8:30am.
• Opportunity for career growth

About the role

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and escalate enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

About you

• Previous experience in customer service, administration or phone-based support.
• Strong verbal and written communication skills.
• Confident computer skills and the ability to learn new systems.
• High attention to detail and accurate data entry skills.
• Ability to manage competing priorities in a busy environment.
• A reliable, customer-focused approach and a willingness to assist the team.
• Reliable transport to and from Lytton.
• Willingness to complete a police check, pre-employment medical and drug and alcohol screening.

If you enjoy helping customers and keeping things organised, we would love to hear from you!