Concierge Supervisor

W Hotels; Brisbane; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Career growth

Job summary

Client Energy Supplier is seeking a Customer Service Officer in Brisbane to respond to customer enquiries via phone and email, process orders, and support daily administration.

The role requires strong communication skills, data entry accuracy, and the ability to manage multiple priorities in a fast-paced environment. Current duties include liaising with internal teams and maintaining records.

Qualifications

• Experience in customer service, administration or phone support.
• Strong verbal and written communication.
• Confident computer skills and ability to learn new systems.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and escalate enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

Skills

Customer service

Communication

Data entry

Microsoft Excel

Tools

CRM software

Job description

Our client is a leading national energy supplier, providing gas solutions to homes and businesses across Australia. We are seeking a customer‑focused Customer Service Officer to join their Lytton team, assisting with customer enquiries, processing orders and supporting daily administration.

Pay

• $38.88 per hour

Hours

• Full‑time hours, Monday to Friday - no weekends!
• Start times between 7:30am and 8:30am.

Benefits

• Opportunity for career growth

About the role

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and escalates enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

About you

• Previous experience in customer service, administration or phone‑based support.
• Strong verbal and written communication skills.
• Confident computer skills and the ability to learn new systems.
• High attention to detail and accurate data entry skills.
• Ability to manage competing priorities in a busy environment.
• A reliable, customer‑focused approach and a willingness to assist the team.
• Reliable transport to and from Lytton.
• Willingness to complete a police check, pre‑employment medical and drug and alcohol screening.

We welcome applications from all backgrounds and encourage people to apply.