Service Delivery Manager

Transport for NSW; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Transport For NSW is seeking a Service Delivery Manager for Enterprise Applications in Sydney. You will lead enterprise application services across rail operations, customer information and planning platforms, ensuring reliable, high-performing technology services.

You will steer service delivery, vendor performance and lifecycle management in a complex environment, driving continuous improvement and operational resilience for millions of customers.

Qualifications

• Tertiary qualifications in technology, business systems or a related discipline.
• Industry-recognised service management certifications such as ITIL.

Responsibilities

• Working as part of a team delivering critical enterprise application services that support rail operations, customer information and enterprise planning platforms, you'll play a key role in ensuring reliable and high-performing technology services.
• This role will see you lead service delivery, vendor performance and application lifecycle management across a complex technology environment, while driving continuous improvement and supporting critical operational services.
• You will lead service excellence and resolve complex operational challenges in a multi-vendor environment, ensuring application stability and positive customer outcomes.
• Your experience in enterprise applications, service delivery and stakeholder management will see you excel at driving performance, managing risk and delivering reliable technology services.
• You're recognised as a collaborative and customer-focused leader, skilled at managing vendors, influencing stakeholders and improving technology services in complex operational environments.
• You will bring experience managing enterprise application services in complex technology environments, supported by relevant tertiary qualifications in technology, business systems or a related discipline, along with industry-recognised service management certifications such as ITIL.

Education

Tertiary qualification in technology, business systems or related discipline

Job description

Service Delivery Manager - Enterprise Applications

Organisation/Entity: Transport For NSW

Job category: Information & Communication Technology

Job location:

Macquarie Park, NSW, AU, 2113

Job reference number: 111402

Employment type: Permanent Full-Time

Salary range: $163145.0-$182721.0

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

Working as part of a team delivering critical enterprise application services that support rail operations, customer information and enterprise planning platforms, you'll play a key role in ensuring reliable and high-performing technology services.

This role will see you lead service delivery, vendor performance and application lifecycle management across a complex technology environment, while driving continuous improvement and supporting critical operational services.

You will lead service excellence and resolve complex operational challenges in a multi-vendor environment, ensuring application stability and positive customer outcomes.

Your experience in enterprise applications, service delivery and stakeholder management will see you excel at driving performance, managing risk and delivering reliable technology services.

You're recognised as a collaborative and customer-focused leader, skilled at managing vendors, influencing stakeholders and improving technology services in complex operational environments.

You will bring experience managing enterprise application services in complex technology environments, supported by relevant tertiary qualifications in technology, business systems or a related discipline, along with industry-recognised service management certifications such as ITIL.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve.

If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.

Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.

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