Senior Enterprise Apps Delivery Manager

Transport for NSW; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Transport For NSW is seeking a Service Delivery Manager for Enterprise Applications in Sydney. You will lead enterprise application services across rail operations, customer information and planning platforms, ensuring reliable, high-performing technology services.

You will steer service delivery, vendor performance and lifecycle management in a complex environment, driving continuous improvement and operational resilience for millions of customers.

Qualifications

• Tertiary qualifications in technology, business systems or a related discipline.
• Industry-recognised service management certifications such as ITIL.

Responsibilities

• Working as part of a team delivering critical enterprise application services that support rail operations, customer information and enterprise planning platforms, you'll play a key role in ensuring reliable and high-performing technology services.
• This role will see you lead service delivery, vendor performance and application lifecycle management across a complex technology environment, while driving continuous improvement and supporting critical operational services.
• You will lead service excellence and resolve complex operational challenges in a multi-vendor environment, ensuring application stability and positive customer outcomes.
• Your experience in enterprise applications, service delivery and stakeholder management will see you excel at driving performance, managing risk and delivering reliable technology services.
• You're recognised as a collaborative and customer-focused leader, skilled at managing vendors, influencing stakeholders and improving technology services in complex operational environments.
• You will bring experience managing enterprise application services in complex technology environments, supported by relevant tertiary qualifications in technology, business systems or a related discipline, along with industry-recognised service management certifications such as ITIL.

Education

Tertiary qualification in technology, business systems or related discipline

Job description

Transport For NSW is seeking a Service Delivery Manager for Enterprise Applications in Sydney. You will lead enterprise application services across rail operations, customer information and planning platforms, ensuring reliable, high-performing technology services.

You will steer service delivery, vendor performance and lifecycle management in a complex environment, driving continuous improvement and operational resilience for millions of customers.