Service Coordinator / Scheduler

Majestic Plumbing Pty Ltd; Perth; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

On-the-job training

Staff benefits

Job summary

Majestic Plumbing is a WA-based plumbing and gas services leader seeking a Service Coordinator / Scheduler to join our Malaga team. You’ll link clients, technicians and suppliers, ensuring efficient, high-standard service delivery in a fast-paced environment.

Reporting to the Maintenance Manager, you will manage job coordination, quoting, invoicing support and WHS compliance, while maintaining meticulous records and providing administrative assistance to management.

Qualifications

• Experience in a service coordination, scheduling or administration role.
• Background in a service-based industry is advantageous.

Responsibilities

• Coordinate reactive and programmed maintenance works and schedule activities.
• Act as main point of contact for client requests and enquiries.
• Monitor job progress and maintain clear communication with clients and technicians.
• Coordinate on-call rostering for after-hours emergencies.
• Assist with quoting, procurement and liaison with suppliers/contractors.
• Maintain accurate records in systems and support WHS compliance.
• Support invoicing, billing queries and account reconciliations.

Skills

Communication

Organisation

Customer service

Teamwork

Attention to detail

Tools

SimPRO

Job description

Majestic Plumbing is a proudly WA-owned, award-winning leader in the Plumbing and Gas industry with over 40 years of experience. We deliver commercial maintenance, large-scale industrial and construction projects, and specialist services including advanced leak detection. Our success is built on quality work, strong relationships, and a supportive team culture.

About the Role

Due to continued growth, we’re seeking a friendly, organised, and proactive Service Coordinator / Scheduler to join our Malaga-based team. Reporting to the Maintenance Manager, you’ll be a key link between clients, technicians, contractors, and suppliers, ensuring service works are delivered efficiently and to a high standard in a fast-paced environment.

Key Responsibilities

Client & Job Coordination:

Coordinate and schedule reactive and programmed maintenance works

Act as the main point of contact for client service requests and enquiries

Monitor job progress and maintain clear communication with clients and technicians

Coordinate the rotating on-call roster for after-hours emergencies

Assist with quoting, procurement, and supplier/contractor liaison

Compliance, Systems & WHS:

Maintain accurate job, staff, and contractor records in SimPRO and client portals

Track licences, inductions, competencies, and compliance requirements

Ensure SWMS, permits, and site safety requirements are in place before works commence

Act as the communication link for WHS requirements between clients and field staff

Support audits, reporting, and continuous improvement initiatives

Administration & Accounts Support:

Assist with weekly invoicing and job close-outs

Support the Accounts team with billing queries and aged debt follow-up

Maintain accurate records, policies, and client documentation

Provide general administrative and ad-hoc support to management

Help monitor upcoming opportunities and operational improvements

About You

Experience in a service coordination, scheduling, or administration role (preferred)

Background in a service-based industry such as plumbing, electrical, or HVAC is advantageous

Strong communication skills with a customer-focused approach

Highly organised with excellent attention to detail

Positive, reliable, and able to work both independently and as part of a team

What We Offer

Permanent full-time role | Monday–Friday, 7:00am–4:30pm

Competitive salary + company bonus + super + company mobile

On-the-job training and ongoing development opportunities

Supportive, family-oriented team culture with long-term stability

Central Malaga location, social events, Friday lunches, and staff benefits