Scheduling & Customer Service Coordinator

Eastside Plumbing and Gasfitting Pty Ltd; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Eastside Plumbing & Gasfitting in Croydon South is seeking a Scheduling & Customer Service Coordinator to manage day-to-day operations, coordinate jobs, and keep the office running smoothly. Join a tight-knit team that serves Melbourne’s large buildings with high-level service.

You will report to the Operations Manager, coordinate scheduling across multiple sites, manage the inbox and work orders, and liaise with clients and managers to ensure timely responses and accurate records.

Qualifications

• Experience in scheduling, coordination, or admin (trade industry highly regarded).
• Strong organisation and attention to detail with the ability to multitask.

Responsibilities

• Managing incoming calls and booking jobs
• Scheduling plumbers efficiently across multiple sites
• Coordinating urgent/emergency works
• Managing and prioritising inbox and work orders
• Following up missed calls and enquiries within required timeframes
• Liaising with clients, building managers, and internal staff
• Assisting with timesheet tracking and job allocation
• Keeping systems organised and up to date

Skills

Scheduling

Customer service

Admin

Organised

Attention to detail

Team player

Ownership

Multitask

Tools

Simpro

Job description

Scheduling & Customer Service Coordinator

Scheduling & Customer Service Coordinator – Eastside Plumbing & Gasfitting (Croydon South)

Looking for someone who thrives in a fast-paced environment, loves being organised, and can keep a team running like a well-oiled machine.

At Eastside Plumbing & Gasfitting, we’re not your average plumbing company— we run a tight ship, work with some of Melbourne’s biggest buildings, and pride ourselves on delivering high-level service every single day.

We’re on the hunt for a Scheduling & Customer Service Coordinator to take control of and support our day-to-day operations and keep our field team moving efficiently.

The Role

Reporting to our Operations Manager, you’ll be central to keeping things running smoothly—coordinating jobs, managing schedules, and making sure nothing gets missed. You'll be joining our office, which is made up of a team of administration professionals who work closely together to support the business.

• Managing incoming calls and booking jobs
• Scheduling plumbers efficiently across multiple sites
• Coordinating urgent/emergency works
• Managing and prioritising inbox and work orders
• Following up missed calls and enquiries within required timeframes
• Liaising with clients, building managers, and internal staff
• Assisting with timesheet tracking and job allocation
• Keeping systems organised and up to date

What We’re Looking For

• Reliable, with a strong sense of ownership and accountability
• Highly organised with strong attention to detail
• Able to handle pressure and think on your feet
• Experience in scheduling, coordination, or admin (trade industry highly regarded)
• Ability to prioritise and multitask efficiently
• Positive attitude and team player
• Experience in Simpro job management system highly regarded

What We Offer

• Competitive salary (based on experience)
• Supportive team environment
• Structured systems and clear processes
• Opportunity to grow within a fast-growing company
• Work with a team that actually backs each other

Location

Croydon South, VIC

Why Join Eastside?

We’re building something big—and we want the right people on the journey with us.

If you're someone who's reliable, likes being in control, staying organised, and making things happen, this role is for you.