Service Coordinator

United Plumbing and Gas Services PTY LTD; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Stable, full-time position

Career progression opportunities

Ongoing training and professional dev.

Supplier discounts

Relocation support to Brompton/Parafld

Job summary

United Plumbing and Gas Services PTY LTD in Adelaide is seeking a proactive Service Coordinator to support our service team. You’ll be the central link between customers, technicians, and management, ensuring jobs are delivered efficiently and customers receive outstanding service.

Key duties include scheduling, dispatching, handling inquiries, maintaining job records in SimPRO, coordinating quotes, and following up to grow future opportunities.

Qualifications

• Experience in service coordination, scheduling, administration, or customer service.
• Experience in trades/maintenance/field service environments is highly regarded.
• Strong communication and organisational abilities.

Responsibilities

• Scheduling and dispatching technicians based on priority, location, and availability
• Managing incoming customer enquiries and service requests
• Providing customers with updates and maintaining strong client relationships
• Coordinating emergency call-outs and schedule changes as they arise
• Maintaining accurate job records within SimPRO
• Preparing job reports and processing invoices
• Following up quotations and scheduling approved works
• Conducting customer follow-ups to ensure satisfaction and identify future opportunities
• Managing client portals, inductions, and clearance requirements
• Monitoring and delegating shared inboxes
• Data entry, document management, and general administration support across the business
• Working closely with technicians and management to ensure seamless communication across the business

Skills

Service coordination

Scheduling

Administration

Customer service

Tools

SimPRO

Job description

Join a Growing Team and Build a Long-Term Career

At United Plumbing, we're more than just a plumbing company. For over 10 years, we've built a reputation for delivering quality commercial construction and service solutions across South Australia. As our Service division continues to grow, we're looking for an organised, proactive Service Coordinator to become a key part of our team.

You'll be the central point of communication between our customers, technicians, and management team, helping to ensure jobs are delivered efficiently and our customers receive outstanding service every step of the way.

If you're someone who enjoys solving problems, providing a high level of customer service and takes pride in keeping things organised, we'd love to hear from you.

About the Role

As our Service Coordinator, you'll play a critical role in supporting our Service Manager and field technicians, helping to keep operations running smoothly from the initial customer call right through to invoicing.

Key Responsibilities

Scheduling and dispatching technicians based on priority, location, and availability

Managing incoming customer enquiries and service requests

Providing customers with updates and maintaining strong client relationships

Coordinating emergency call-outs and schedule changes as they arise

Maintaining accurate job records within SimPRO

Preparing job reports and processing invoices

Following up quotations and scheduling approved works

Conducting customer follow-ups to ensure satisfaction and identify future opportunities

Managing client portals, inductions, and clearance requirements

Monitoring and delegating shared inboxes

Data entry, document management, and general administration support across the business

Working closely with technicians and management to ensure seamless communication across the business

About You

We're looking for someone who is organised, reliable, and enjoys being the person who keeps everything on track.

You'll ideally have:

Experience in service coordination, scheduling, administration, customer service, or a similar role

Experience within a trades, maintenance, construction, or field service environment (highly regarded)

Excellent communication and customer service skills

Strong attention to detail and organisational abilities

Positive and bubbly personality

The ability to prioritise multiple tasks and remain calm under pressure

Confidence using computer systems and job management software

SimPRO experience (advantageous but not essential)

A positive attitude and a desire to grow with our business

Why Join United Plumbing?

We're committed to creating a workplace where people enjoy coming to work, feel supported, and have opportunities to grow their careers.

What We Offer

Stable, full-time Monday to Friday position

Work with a supportive and experienced team

Access to supplier discounts

Ongoing training and professional development

Career progression opportunities as our Service division continues to expand

A growing business where your contribution genuinely makes a difference

Please note: Our office is currently based in Brompton and will be relocating to Parafield Gardens (5107) in 2027. Applicants should consider future travel arrangements before applying.