SERVICE COORDINATOR (SENIOR) - Contract Performance, Reporting & Planning

Reliable Plumbing Services Pty Ltd; City of Melbourne; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly team lunches

Company socials

Job summary

Reliable Plumbing Services in Notting Hill, Victoria, seeks a Senior Service Coordinator for contract performance, reporting and planning. This full-time role drives reactive, scheduled, and preventative maintenance with tight control over data and reporting.

You’ll partner with the Service Manager to deliver visible, compliant service delivery and forward planning across multiple sites. The role is based in a busy operations team, offering a structured, proactive environment with growth

Qualifications

• Experience coordinating technicians in a scheduled or preventative maintenance structured environment.
• Invoicing, job costing, raising purchase orders, client and contractor liaison.
• Strong systems capability (Aroflo or similar) in an Apple-based system with excellent computer skills.

Responsibilities

• Plan and coordinate reactive, scheduled, and preventative maintenance across multiple sites.
• Maintain control over technician service reporting, ensuring all work is completed, documented, and closed out correctly.
• Monitor and manage asset data integrity, identifying and resolving inconsistencies.
• Use systems (Aroflo) to run reports, interrogate and extract data, and identify gaps or risks for operational improvement.
• Provide clear visibility across performance, backlog, and compliance.
• Hold technicians accountable for the timely and accurate completion of reports and data updates.
• Proactively identify issues and implement structured solutions, not just react to problems.

Job description

SERVICE COORDINATOR (SENIOR) - Contract Performance, Reporting & Planning

Full-time - Monday to Friday, 8:30am – 5:00pm

Salary - c$80-90k base + superannuation

Do you thrive in a team where collaboration, respect, and energy are part of everyday life?

Are you motivated by variety, pace, and the satisfaction of keeping things running seamlessly?

Would you value joining a growing, high-performing business that genuinely invests in your development?

If so, this could be your next great move.

About Us

Reliable Plumbing Services is Victoria’s leading commercial plumbing provider to the tertiary education sector. We partner with major campuses across the state, delivering scheduled, preventative, reactive, and facilities maintenance services that keep essential infrastructure operating safely and efficiently.

Our business has recently expanded through a new contract wins, which has resulted in us seeking a new team member for a pivotal role in the business. This position sits at the heart of our operations and plays a critical role in ensuring exceptional service delivery to our valued clients.

About the Role

Based in Notting Hill, you will be the operational engine behind our site-based trades team, ensuring the right people are in the right place at the right time, while maintaining exceptional client communication and administrative precision. This is not just a standard coordination role.

You will act as the operational engine room of the contract, partnering closely with the contract Service Manager to bring discipline, visibility, and forward planning across all service delivery activities.

This is a hands-on role where you will drive structure across reactive, scheduled, and preventative maintenance, asset data, compliance, performance tracking, and monthly reporting, ensuring nothing falls through the cracks.

You’ll work closely with leadership and technicians to bring structure, consistency, and accountability into how work gets planned and executed.

Key Responsibilities

• Plan and coordinate reactive, scheduled, and preventative maintenance across multiple sites.
• Maintain control over technician service reporting, ensuring all work is completed, documented, and closed out correctly.
• Monitor and manage asset data integrity, identifying and resolving inconsistencies.
• Use systems (Aroflo) to run reports, interrogate and extract data, and identify gaps or risks for operational improvement.
• Provide clear visibility across performance, backlog, and compliance.
• Hold technicians accountable for the timely and accurate completion of reports and data updates.
• Proactively identify issues and implement structured solutions, not just react to problems.

About you

If you are someone who thrives on structure, accountability, proactive planning, is energised by momentum, is solutions-focused, and takes pride in running a tight, well-controlled operation, then this role will suit you.

You will be a highly structured, detail-oriented (please read the whole job ad) person to own the planning, tracking, and reporting disciplines of our client operations. You’ll be the person ensuring jobs are not just done, but closed out properly, reported accurately, and delivered to standard. This position is critical infrastructure for the contract’s success.

Desired Experience

(If you don't meet all of the criteria below, then please don't be put off. If you are a person who enjoys upskilling, then we can support your growth)

• Experience coordinating technicians in a scheduled or preventative maintenance structured environment, or can demonstrate capability in this area.
• Invoicing, job costing, raising purchase orders, client and contractor liaison.
• Strong systems capability (Aroflo or similar field service platforms highly regarded) in an Apple-based system with excellent computer skills. Exposure to AI programs highly desirable.
• Proven ability to manage and interrogate data, client monthly reporting, and compliance requirements.
• Experience working in environments where performance, accuracy, and accountability are essential.

Why This Role Matters

This role will directly influence the success of the contract. You will bring the structure, control, and forward planning that underpins strong service delivery, enabling the broader team to perform at a higher level.

If you’re looking for a role where you can take ownership, impose structure, and genuinely make an impact, we want to hear from you.

What’s in it for you

• You’ll have real ownership, not just admin responsibility
• Opportunity to shape and improve systems and processes
• A supportive, down-to-earth team that genuinely enjoys working together
• A vibrant and inclusive culture, with weekly company-provided team lunches and an invitation to all company social events
• Stable, growing business with a strong pipeline of work
• A growing business with opportunities to upskill
• Work closely with leadership and influence performance outcomes
• Leadership that values contribution, initiative, and professional growth
• Custom-built new offices (we've recently moved in)
• This is more than an administrative role — it’s an opportunity to become an integral part of a high-performing operations team within a respected and expanding business.

If you’re ready to step into a role where your contribution matters and your career can grow, we’d love to hear from you.

Reliable Plumbing Services is an Equal Opportunity Employer and proudly supports workplace diversity

We look forward to welcoming our next great team member