Service Coordinator - Nsw

Daikin; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted health fund

Fitness Passport

Free parking on site

Job summary

Daikin Australia is seeking a Service Coordinator to join our Service team on a permanent full-time basis in Warwick Farm, NSW. You will coordinate and allocate service requests in line with contracted service agreements and established procedures.

Reporting to the Service Manager, you will manage service requests, track statuses, and perform related administrative duties, including contracts and invoices, to support efficient service delivery.

Qualifications

• Experience in administrative & customer service.
• Willingness to learn SAP and Service Max.
• Able to handle complex situations calmly and promptly.
• Excellent verbal and written communication skills.

Responsibilities

• Provide professional customer service for queries and service requests.
• Manage service requests to meet productivity and service targets.
• Coordinate and allocate tasks to optimize service staff utilization.
• Track service request status and maintain customer records in SAP.
• Perform administrative tasks such as contracts, work orders, orders and invoices.

Skills

Administrative & Customer Service

SAP

Service Max

Tools

SAP

Service Max

Job description

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

An exciting opportunity is available for a driven and capable Service Coordinator to join our Service team on a permanent full-time basis in Warwick Farm, NSW. As a vital member of the Service Department, this role will focus on coordinating and allocating service requests in accordance with established procedures and contracted service agreements.

Reporting to the Service Manager, the responsibilities will include but are not limited to:

• Provide professional and timely customer service when dealing with queries and service requests.
• Manage service requests to meet productivity, efficiency, and other Service targets.
• Coordinate and allocate service requests/tasks to ensure the most effective utilisation of Service staff.
• Track and maintain service request status and other details, such as customer records, in SAP.
• Conduct administrative tasks such as service contracts, work orders, purchase orders, invoice processing, payment handling, etc.

About you

• Previous experience with administrative & customer service.
• Confident in using or willing to learn SAP and Service Max.
• Ability to handle complex situations in a timely and calm manner.
• Self-drive, initiative and willingness to learn.
• Excellent verbal and written communication skills.

Why join us?

• Collaborative work environment fostering a positive team culture.
• Competitive Salary + Superannuation + Performance bonus
• Provided with on-the-job training for continuous career growth opportunities
• Discounted Bupa Health Fund
• Fitness Passport – Access to over hundreds of gyms nationally!
• Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
• Be part of a global number 1 company in HVAC
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.