Service Manager - Applied - QLD/NT

Daikin; Australia; Remote; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Car and fuel allowance

Discounted Bupa Health Fund

Flare Benefits (gift cards, novated-le

Discounted health

Job summary

Daikin Australia is seeking a Strategic Service Manager to lead our service operations across QLD and the NT from the Murarrie office. You will balance hands-on field service with national strategic objectives to drive profitability and customer loyalty.

You will lead a high-performing team of technicians, ensuring operational excellence, quality service delivery, and strong cross-functional collaboration with sales, finance, and business development.

Qualifications

• At least 10 years’ experience in HVAC or similar, with 5–7 years in a management capacity
• 5–7 years in a management capacity and 3–5 years in a technical role desirable
• Strong understanding of HVAC, focusing on Applied Products – Chillers, Controls and Airside
• Proven ability to lead large service operations in a technical/OEM environment

Responsibilities

• Strategy development and execution for the region to become the leader in Applied Solutions in Australia
• Oversee service delivery including commissioning, maintenance, warranty and breakdown services
• Manage customer relationships and act as interface for product performance and quality
• Lead, coach and develop technicians to achieve regional performance objectives

Skills

People management

Leadership

Strategic thinking

HVAC knowledge

Customer relationships

Communication

Education

HVAC qualification

Mechanical Engineering degree

Job description

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

Daikin has now set its sights on its next growth market for Australia, Applied Business Solutions. Drawing on the stability of the core business and the knowledge of our global business, you will play a pivotal role in strategy development and execution for the Service team. You will work closely with cross functional teams like sales, business development, finance and other departments establishing a strong sense of collaboration, teamwork & culture.

The Opportunity

Are you ready to cement our position as the market leader in Applied Solutions? We are looking for a strategic Service Manager to spearhead our service operations across QLD and the NT. Based out of our Murarrie office, you won’t just be managing a schedule; you will be the architect of our regional growth.

You will lead a high-performing team of technicians, driving operational excellence and technical precision. This is a pivotal role where your ability to balance "boots on the ground" service delivery with national strategic objectives will directly impact our profitability and customer loyalty.

Reporting to the National Service Manager; some of the responsibilities include, but are not limited to, the following:

• Strategy Development and Execution – Develop and execute the Applied Service Strategy for the region to achieve our goal of becoming the leader in Applied Solutions Business in Australia.
• Service Delivery and Quality – Providing support to applied products including and not limited to commissioning, maintenance, warranty service and breakdown services.
• Customer Management – Act as an interface for customers on Applied product performance and quality whilst developing and maintaining customer relationships.
• Staff Management and Development – Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region.

The Right Person

To be considered for this opportunity; you will need to obtain the following:

• At least 10 years’ experience in the HVAC or similar industry, with 5 – 7 years in a management capacity and 3 – 5 years in a technical role is desirable.
• General understanding of HVAC with a specific focus on Applied Products – Chillers, Controls and Airside.
• Proven ability to lead large service operations in a technical/OEM environment
• Financial and commercial acumen, including P&L and contract management
• Competent understanding of warranty, compliance and regulatory frameworks
• Ideally a tertiary or trade qualification in HVAC, Mechanical Engineering or related field
• Strong people management skills, with particular emphasis on developing teams and driving performance.
• Excellent communication skills- with the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
• Ability to identify, promote and implement continuous improvements to increase efficiency and enhances quality.

Why Join Us?

You aren’t just following a manual; you are the driver of the QLD/NT service strategy with the backing of a national brand.

We pride ourselves on a "people-first" approach. You’ll have the resources to mentor your team and build a legacy of technical excellence.

Work from our Murarrie base with modern facilities and a supportive corporate team that understands the local market.

Join a leader in Applied Solutions during a period of significant regional expansion and investment.

We offer a competitive salary with yearly salary reviews, car and fuel allowance and performance-based incentives that reward your impact on the bottom line.

Discounted Bupa Health Fund and Flare Benefits (Discounted gift cards, novated lease, discounted health/car/home loan).

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.