Unit Quality In-House Technician - Nsw

Daikin; Sydney; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Fully Maintained Company Car

Competitive hourly rate

Superannuation

On-the-job training

Discounted Bupa Health Fund

Fitness Passport

Flare Benefit

Job summary

Daikin Australia is seeking an in-house Unit Quality Technician to anchor warranty evaluation and product improvement processes. Based in a workshop, you will inspect returned HVAC components, validate faults, and support warranty decisions.

You will document findings with clear evidence and collaborate with engineering to drive supplier recovery. Join a global leader in HVAC with competitive hourly rates, superannuation, and a company car.

Qualifications

• Formal trade qualification in Refrigeration & Air Conditioning.
• 3–5 years of HVAC service or diagnostics experience.
• Strong diagnostic skills for mechanical and electrical faults.
• Ability to clearly communicate technical findings to internal managers and external stakeholders.
• Desirable: prior Daikin product experience.

Responsibilities

• Inspect returned HVAC parts to determine faults.
• Assess warranty eligibility and distinguish defects vs. external causes.
• Record findings with auditable evidence (photos, notes, system records).
• Manage end-to-end handling of returned parts (receipt, inspection, disposition).
• Escalate defects to engineering and supplier quality with detailed evidence.

Skills

Trade Qualification in Refrigeration &

HVAC diagnostics

Warranty knowledge

Clear communication

Education

Trade Qualification in Refrigeration & Air Conditioning

Tools

HVAC testing equipment

Job description

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

Based in our National Service team and reporting directly to the Unit Quality Manager, the Unit Quality In-House Technician serves as the technical anchor for our warranty evaluation and continuous product improvement processes.

In this workshop-based role, you will transition away from the road to focus on the physical inspection, assessment, and validation of returned HVAC components. Your expert diagnostic outcomes will directly support warranty decisions, supplier recovery, and future product engineering excellence.

Your core responsibilities will include:

• Technical Diagnostics: Inspecting and testing returned HVAC parts (such as compressors, PCBs, fan motors, and valves) to determine precise mechanical and electrical faults.
• Warranty Verification: Assessing failure causes to verify warranty eligibility, clearly distinguishing between manufacturing defects and external factors like installation faults, misuse, or environmental damage.
• Evidence Management: Recording findings with clear, auditable evidence, including photos, technical notes, and internal system records.
• Logistical Supervision: Managing the end-to-end handling of returned parts, covering receipt, physical inspection, and ultimate disposition.
• Feedback Loops: Escalating confirmed product defects to internal engineering and supplier quality teams and providing detailed technical evidence to support supplier recovery processes.

About you

We are seeking an analytically minded diagnostic expert who can balance technical precision with clear communication. To be successful in this role, you will bring:

• A formal Trade Qualification in Refrigeration & Air Conditioning.
• A minimum of 3–5 years of practical experience in HVAC service, diagnostics, or technical repair.
• Strong hands‑on knowledge of HVAC systems, with a proven ability to diagnose faults across complex mechanical and electrical systems using testing equipment.
• A solid understanding of warranty frameworks, failure classification, and the ability to clearly communicate technical findings to internal managers and external stakeholders.
• Prior experience working with Daikin Air Conditioning products is highly desirable.

Why join us?

• Collaborative work environment fostering a positive team culture.
• Competitive Hourly Rate + Superannuation + Fully Maintained Company Car
• Provided with on-the-job training for continuous career growth opportunities
• Discounted Bupa Health Fund
• Fitness Passport – Access to over hundreds of gyms nationally!
• Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
• Be part of a global number 1 company in HVAC
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.