Service Coordinator - Wa

Daikin; City Of Kalamunda; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Discounted health fund

Free parking on site

Performance bonus

Job summary

Daikin Australia is seeking a driven Service Coordinator to join the Service team in Forrestfield, WA on a permanent full-time basis. You will coordinate and allocate service requests, manage customer inquiries, and ensure on-time delivery of service targets.

You’ll work with SAP and ServiceMax, handle contracts and work orders, and maintain accurate customer records. The role offers on-the-job training, competitive salary, and benefits with a collaborative team environment.

Qualifications

• Proven admin and customer service experience.
• Willing to learn SAP and ServiceMax.
• Strong verbal and written communication skills.

Responsibilities

• Provide professional and timely customer service when dealing with queries and service requests.
• Manage service requests to meet productivity, efficiency, and other service targets.
• Coordinate and allocate service requests/tasks to ensure optimal utilisation of service staff.
• Track and maintain service request status and customer records in SAP.
• Conduct administrative tasks such as service contracts, work orders, purchase orders, invoice processing and payments.

Skills

Administrative skills

Customer service

Communication

Self-motivation

Tools

SAP

ServiceMax

Job description

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

An exciting opportunity is available for a driven and capable Service Coordinator to join our Service team on a permanent full-time basis in Forrestfield, WA. As a vital member of the Service Department, this role will focus on coordinating and allocating service requests in accordance with established procedures and contracted service agreements.

Reporting to the Service Manager, the responsibilities will include but are not limited to:

• Provide professional and timely customer service when dealing with queries and service requests.
• Manage service requests to meet productivity, efficiency, and other Service targets.
• Coordinate and allocate service requests/tasks to ensure the most effective utilisation of Service staff.
• Track and maintain service request status and other details, such as customer records, in SAP.
• Conduct administrative tasks such as service contracts, work orders, purchase orders, invoice processing, payment handling, etc.

About you

Previous experience with administrative & customer service.

Confident in using or willing to learn SAP and Service Max.

Ability to handle complex situations in a timely and calm manner.

Self-drive, initiative and willingness to learn.

Excellent verbal and written communication skills.

Why join us?

• Collaborative work environment fostering a positive team culture.
• Competitive Salary + Superannuation + Performance bonus
• Provided with on-the-job training for continuous career growth opportunities
• Discounted Bupa Health Fund
• Fitness Passport – Access to over hundreds of gyms nationally!
• Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
• Be part of a global number 1 company in HVAC
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.