Technical Advisor

Daikin Manufacturing Mexico; City Of Kalamunda; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Performance bonus

Car allowance

On-the-job training

Bupa health fund discount

Free parking

Job summary

Daikin Australia is seeking a skilled technical support specialist based in our Perth office (Forrestfield, WA). You will provide product information, assist customers and dealers, and resolve issues using service manuals and data.

Strong communication and HVAC knowledge are essential. Reporting to the Technical Supervisor, you will enter calls and coordinate with service staff to ensure accurate solutions and high client satisfaction.

Qualifications

• HVAC trade qualification or engineering degree is required.
• Strong HVAC knowledge and control systems understanding.
• Experience as a service technician is advantageous.

Responsibilities

• Provide technical information and end-user support for Daikin products.
• Develop client relationships to ensure requirements are met.
• Ensure information is accurate and build client confidence.
• Utilise product data and service manuals to guide solutions.
• Record calls with problem outlines and recommended actions.

Skills

Communication

Rapport building

HVAC knowledge

Control systems

Service technician

Education

HVAC trade qualification

Engineering degree

Job description

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

With this role, you will be tasked with providing technical information and support regarding Daikin’s product range and assist users to resolve any problems that may arise. This role will be based in our Perth Office in Forrestfield, WA.

Reporting to the Technical Supervisor, the responsibilities will include, but are not limited to:

• Provide technical support to End Users, Dealers and Internal Service Staff
• Developing a relationship with the client to ensure requirements are met
• Enhancing client confidence that information supplied to them is accurate
• Utilising the product data and service manuals to provide true and accurate information.
• Entering all calls into the database with an outline of the problem and the recommended course of action to the client.

About you

• HVAC trade qualification and/or degree in relevant Engineering degree
• Strong passion to step into the training aspect of the HVAC industry.
• Passionate to continuously learn & develop your knowledge across HVAC.
• Excellent communication and ability to build rapport.
• Knowledge of HVAC and Control Systems will be highly regarded.
• Previous experience in Service Technician will be highly recommended.

Why join us?

• Collaborative work environment fostering a positive team culture.
• Competitive salary + Superannuation + Performance bonus + Car Allowances
• Provided with on-the-job training for continuous career growth opportunities
• Discounted Bupa Health Fund
• Be part of a global number 1 company in HVAC
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.