Service Coordinator: HVAC & Fire/Electrical - Darwin

GEG ELMO; Darwin; On-site; AUD 65,000 - 80,000; Full time

Job summary

Grosvenor Engineering Group is seeking a Service Coordinator for HVAC & Fire/Electrical in the Darwin, NT region. The role supports scheduling, client communications, and operations to ensure timely service delivery.

You will work with technicians and subcontractors, manage compliance, and maintain client portals and reports. Training will be provided for a customer-focused candidate with great time management.

Qualifications

• Experience in a customer service-based role.
• Exposure to the service industry is preferred but not essential.
• Strong communication skills and willingness to learn are essential.
• Ability to use MS Word, Excel and Outlook confidently.
• Excellent time management and attention to detail are required.
• Graduates are encouraged to apply and training will be provided.

Responsibilities

• Prioritize and assign work orders to technicians and subcontractors based on urgency and client requirements.
• Monitor and ensure timely completion of planned and reactive maintenance in accordance with SLAs and KPIs.
• Act as the main point of contact for client inquiries, job updates, and service requests.
• Provide support to technicians by ensuring they have the correct job details, materials, and resources.
• Respond to urgent breakdowns and emergency service requests, coordinating quick resolutions.

Skills

Customer service

Communication

Time management

Attention to detail

Graduate friendly

Tools

MS Word

Excel

Outlook

Job description

Grosvenor Engineering Group is seeking a Service Coordinator for HVAC & Fire/Electrical in the Darwin, NT region. The role supports scheduling, client communications, and operations to ensure timely service delivery.

You will work with technicians and subcontractors, manage compliance, and maintain client portals and reports. Training will be provided for a customer-focused candidate with great time management.