Service Coordinator - HVAC & Fire/Electrical (NT)

GEG ELMO; Darwin; On-site; AUD 65,000 - 80,000; Full time

Job summary

Grosvenor Engineering Group is seeking a Service Coordinator for HVAC & Fire/Electrical in the Darwin, NT region. The role supports scheduling, client communications, and operations to ensure timely service delivery.

You will work with technicians and subcontractors, manage compliance, and maintain client portals and reports. Training will be provided for a customer-focused candidate with great time management.

Qualifications

• Experience in a customer service-based role.
• Exposure to the service industry is preferred but not essential.
• Strong communication skills and willingness to learn are essential.
• Ability to use MS Word, Excel and Outlook confidently.
• Excellent time management and attention to detail are required.
• Graduates are encouraged to apply and training will be provided.

Responsibilities

• Prioritize and assign work orders to technicians and subcontractors based on urgency and client requirements.
• Monitor and ensure timely completion of planned and reactive maintenance in accordance with SLAs and KPIs.
• Act as the main point of contact for client inquiries, job updates, and service requests.
• Provide support to technicians by ensuring they have the correct job details, materials, and resources.
• Respond to urgent breakdowns and emergency service requests, coordinating quick resolutions.

Skills

Customer service

Communication

Time management

Attention to detail

Graduate friendly

Tools

MS Word

Excel

Outlook

Job description

Service Coordinator - HVAC & Fire/Electrical (NT)

Job Type: Permanent - Full Time

Location: Northern Territory

Job Category: Administration

Join a Trusted Leader in Building Services Across ANZ

Grosvenor Engineering Group is a trusted building services partner for leading property portfolios across Australia and New Zealand. We are committed to delivering exceptional outcomes and long-term value for building owners, managers, and their occupants.

With 21 branches across ANZ and a workforce of over 830 employees, including specialist engineers, technicians, project managers, and service specialists, we provide industry-leading support to our clients.

The Role

Due to continued growth, we are seeking a Service Coordinator - HVAC & Fire/Electrical to join our team in Darwin, NT This role is essential to ensuring smooth operations and exceptional service delivery.

Job Description

Key Responsibilities:

Work Coordination & Scheduling – Plan, Schedule, and Allocate.

• Prioritize and assign work orders to technicians and subcontractors based on urgency and client requirements.
• Monitor and ensure timely completion of planned and reactive maintenance in accordance with SLAs and KPIs.
• Act as the main point of contact for client inquiries, job updates, and service requests.
• Provide support to technicians by ensuring they have the correct job details, materials, and resources.
• Respond to urgent breakdowns and emergency service requests, coordinating quick resolutions.

Administration & Compliance

• Maintain and update client portals, ensuring accurate data entry for compliance and reporting.
• Generate and manage work orders, reports, and purchase orders in internal systems.
• Assist with subcontractor coordination, ensuring proper documentation and compliance.

Desired Skills and Experience

What We’re Looking For

• Experience in a customer service-based role.
• Exposure to the service industry (preferred but not essential).
• Confidence in using technology and working with complex in-house systems (MS Word, Excel, Outlook).
• A willingness to learn and strong communication skills.
• Excellent time management skills and keen attention to detail.
• A positive, proactive, and customer-focused mindset.
• Graduates are encouraged to apply – training will be provided for the right candidate!

Why Join Grosvenor?

We offer more than just a competitive salary at Grosvenor; you’ll have the opportunity to grow your career with ongoing professional development and training. On top of that, we provide fantastic perks and foster a supportive, team-oriented culture where everyone works together toward delivering exceptional service to our clients.

If you're ready to take the next step in your career, become part of our dynamic Darwin team!