Fire Services Scheduler / Service Coordinator

seek.com.au; Sydney; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Competitive remuneration

Office-based role

Ongoing training and development

Career growth opportunities

Job summary

All Aussie Fire is seeking a highly organised Fire Services Scheduler / Service Coordinator to join our Moorebank team. You will schedule routine fire service work, coordinate technicians, manage bookings and keep customers informed to ensure timely service.

Ideal candidates will have scheduling/administration experience, excellent communication, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Experience in scheduling, service coordination or administration
• Strong organisational and time-management skills
• Excellent verbal and written communication
• Ability to manage multiple tasks and changing priorities
• Confidently communicate with customers and technicians

Responsibilities

• Scheduling routine fire service, testing and maintenance works
• Coordinating technicians and allocating jobs based on location, availability and workload
• Managing customer bookings and confirming appointments
• Liaising with clients, strata managers and property managers
• Communicating daily schedules and job requirements to technicians
• Monitoring progress and adjusting schedules as needed
• Managing urgent or emergency service requests
• Coordinating after-hours call outs when required
• Maintaining accurate customer, site and job information in systems
• Assisting operations with general administration and coordination

Skills

Scheduling

Coordination

Administration

Customer service

Communication

Time management

Problem solving

Teamwork

multitasking

Tools

Uptick

Job description

All Aussie Fire is a rapidly growing Australian fire protection company based in Moorebank, providing comprehensive fire protection, compliance and safety services across NSW.

Our services include fire safety certification, routine testing and servicing, installation, maintenance, fire order upgrades, fit-outs, after-hours assistance and 24/6 emergency response.

Our focus is simple — to protect people, protect property and provide our customers with confidence that their essential fire safety systems are operating correctly and meeting their compliance obligations.

We pride ourselves on quality workmanship, professional service and developing long term relationships with our customers. As our business continues to grow, we are building a team of experienced professionals who share our commitment to safety, compliance, integrity and excellence.

About the Role

Due to the continued growth of our operations, we are seeking an organised and motivated Fire Services Scheduler / Service Coordinator to join our team in Moorebank.

This is a key role within our operations team and will be responsible for coordinating our technicians, customer bookings and day-to-day service requirements.

You will be the central point of contact between customers, technicians, management and other members of the operations team, ensuring work is scheduled efficiently, customers are kept informed and our technicians have the information they need to complete their work.

The successful applicant will need to be highly organised, comfortable working in a fast-paced environment and capable of managing multiple priorities at once.

This is an excellent opportunity for someone with scheduling, coordination, administration or customer service experience who is looking to develop a long-term career within a growing fire protection business.

Key Responsibilities

• Scheduling routine fire service, testing and maintenance works
• Coordinating technicians and allocating jobs based on location, availability, qualifications and workload
• Managing customer bookings and confirming appointments
• Liaising with clients, strata managers, building managers, property managers and other stakeholders
• Communicating daily schedules and job requirements to technicians
• Monitoring technician progress and adjusting schedules where required
• Managing urgent, reactive and emergency service requests
• Coordinating after hours and emergency call outs where required
• Rescheduling jobs when access, weather, technician availability or other circumstances affect the schedule
• Ensuring customers are kept informed of changes to appointments and expected attendance times
• Reviewing completed jobs and following up outstanding information or documentation
• Identifying opportunities to improve technician utilisation and scheduling efficiency
• Assisting with the coordination of rectification and follow up works
• Maintaining accurate customer, site and job information within our systems
• Assisting the operations team with general administration and coordination
• Working closely with management to identify scheduling issues and operational bottlenecks
• Ensuring urgent and compliance critical works are prioritised appropriately
• Supporting the continued improvement of All Aussie Fire's scheduling and operational processes

About You

We are looking for someone who is highly organised, proactive and comfortable taking ownership of the scheduling process.

You don't necessarily need previous fire industry experience. What's most important is that you are a strong communicator, can think on your feet and are capable of managing a busy schedule where priorities can change throughout the day.

You will ideally have:

• Previous experience in scheduling, service coordination, administration or a similar role
• Excellent organisational and time management skills
• Strong attention to detail
• Excellent verbal and written communication skills
• The ability to confidently communicate with customers and technicians
• The ability to manage multiple tasks and competing priorities
• Strong problem solving and decision making skills
• The ability to remain calm and organised in a fast paced environment
• A proactive approach and willingness to take ownership
• Good computer literacy and confidence learning new software systems
• The ability to work autonomously and as part of a team
• A professional and customer-focused approach

Desirable Qualifications & Skills

The following will be highly regarded:

• Previous experience in the fire protection, electrical, building services or facilities management industry
• Experience scheduling field technicians
• Experience using Uptick or similar job/service management software
• Experience with scheduling or workforce management platforms
• Understanding of Australian Standards and essential fire safety measures
• Experience dealing with strata managers, property managers or commercial clients
• Previous experience coordinating emergency or reactive service work

Key Attributes

The successful applicant will be someone who:

• Is highly organised and structured
• Takes ownership and follows tasks through to completion
• Has excellent communication skills
• Can prioritise effectively when everything seems urgent
• Is confident dealing with customers and technicians
• Can think ahead and identify potential scheduling problems before they occur
• Is proactive rather than waiting to be told what needs to be done
• Remains calm under pressure
• Has a strong customer service mindsetIs reliable, professional and accountable
• Enjoys working in a team environment
• Wants to contribute to the growth and development of the business

What We Offer

At All Aussie Fire, we are building a business focused on quality, integrity and long-term growth.

For the right person, this role provides the opportunity to:

• Join an established and rapidly growing Australian fire protection business
• Work within a supportive and developing operations team
• Play an important role in the continued growth of the business
• Develop your skills across scheduling, operations and customer service
• Gain valuable experience within the fire protection industry
• Receive ongoing training and development
• Take on increased responsibility as the business continues to grow
• Develop a long-term career with All Aussie Fire
• Work from our Moorebank office
• Receive competitive remuneration based on experience

Career Growth

As All Aussie Fire continues to grow, so will the requirements of our operations team.

For the right person, this position provides the opportunity to take on additional responsibility across service coordination, operations, resource planning and team management.

We are looking for someone who wants to grow with the business and build a career, rather than simply fill a scheduling position.

Location

Moorebank NSW

This is an office-based role working closely with our field technicians and operations team.

Only applicants currently residing in Sydney, NSW will be considered.