Service Co-Ordinator

FS Solutions (ACT) Pty Ltd; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-the-job training

Long-term career opportunity

Inclusive team culture

Job summary

FS Solutions (ACT) Pty Ltd is seeking a Service Co-Ordinator/Administrator with customer service experience. The role involves raising jobs, tracking timesheets, coordinating technicians and ensuring timely maintenance delivery for ACT-based projects.

Australian citizenship is required. The successful candidate will join a growing team and contribute to high-quality service delivery with a strong focus on customer satisfaction.

Qualifications

• Co-ordination experience is required; Fire related experience is advantageous but not essential.
• High attention to detail with a proactive approach to problem-solving.
• Friendly, professional attitude to customer service.
• Self-motivated and able to work without close supervision.
• Willingness to expand and grow with the company.
• Minimum 1-2 years' experience as a Service Co-Ordinator.
• Minimum 1 year experience in both administration and customer service roles is required.

Responsibilities

• Raise jobs and purchase orders for contracting / service jobs.
• Generate customer invoices and warranty jobs.
• Monitor Timesheet submissions for technicians.
• Liaise with internal and external customers via phone and email.
• Schedule and coordinate trade personnel in response to customer requirements.
• Efficiently and professionally deploy phone calls to technicians ensuring the call response time requirements are met.
• Ensure a high call closure rate within agreed time frames.
• Ensure the scheduling of technicians is coordinated to reduce the total travel time and non-productive time.
• Ensure maintenance work is completed within the set site specific deadlines.
• Provide an integral link in the delivery of maintenance services to customers.
• Escalate any concerns or issues in regards to processes, deployment of technicians and client responses to the Manager in a timely manner.

Job description

FS Solutions is a locally owned & operated Fire / Security / HVAC & Electrical Integrator. We provide design solutions, service, maintenance and installations throughout, Education, Commercial, Corporate & Government clients in the A.C.T and surrounding regions.

At FS Solutions you're not just another number, we take a personal and professional approach in understanding our employees' strengths. We invest in our people by providing continual training and development, we promote and encourage our employees to grow with the business success and to be a part of its "people first culture".

Due to continued growth within the business, we are seeking a Service Co-Ordinator / Administrator with customer service experience who will bring value to our business and customers.

Australian citizenship is required for this position.

You will be responsible for:

• Raise jobs and purchase orders for contracting / service jobs
• Generate customer invoices and warranty jobs
• Monitor Timesheet submissions for technicians
• Liaise with internal and external customers via phone and email
• Schedule and coordinate trade personnel in response to customer requirements
• Efficiently and professionally deploy phone calls to technicians ensuring the call response time requirements are met
• Ensure a high call closure rate within agreed time frames
• Ensure the scheduling of technicians is coordinated to reduce the total travel time and non-productive time
• Ensure that maintenance work is completed within the set site specific deadlines
• Provide an integral link in the delivery of maintenance services to customers
• Escalate any concerns or issues in regards to processes, deployment of technicians and client responses to the Manager in a timely manner

What you'll bring to the team:

Co-ordination experience - Fire related advantageous but not essential.

High attention to detail with a proactive approach to problem-solving.

A friendly, professional attitude to customer service.

Self-motivated and able to work without close supervision.

Willingness to expand and grow with the company.

A minimum of 1-2 years' experience as a Service Co-Ordinator.

A minimum of 1 year experience in both administration and customer service roles is required.

What we offer:

• A stable, long-term career opportunity within a growing and reputable company.
• A positive and inclusive team culture where your contributions are valued.
• On-the-job training to help you develop and succeed in the role.
• The chance to work with a company known for its commitment to quality and innovation.