Service Coordinator - Customer Service & Bookings

Limitless Garage Doors & Gates; Toowoomba Regional; On-site; AUD 75,000 - 90,000; Full time

Job summary

Limitless Garage Doors & Gates in Toowoomba is seeking a Service Coordinator to own the phone, diary, and follow-up. You will convert inquiries into booked jobs and ensure every call is captured with the right details.

You’ll work with SimPro and AI daily, follow a clear pay ladder, and earn between $75,000 and $90,000 plus super depending on what you bring. A real career, not just a desk job, awaits you here.

Qualifications

• Experience in customer service or admin roles.
• Able to convert inquiries into booked jobs with accuracy.
• Comfort with technology and software used in service businesses.

Responsibilities

• Own the phone and turn calls into booked jobs.
• Manage the diary: right job, right day, right crew, right gear.
• Follow up: quotes, messages, and job closure.
• Ensure every job has the full story before a truck moves.

Skills

Customer service

Admin skills

Phone handling

Problem solving

Job description

Service Coordinator - Customer Service & Bookings

Limitless Garage Doors & Gates – Toowoomba QLD

Every garage door & gate job in Toowoomba starts with a phone call. We miss nearly four in ten of them.

We're not hiring a receptionist to help with that. We're hiring the person who owns it.

WHO WE ARE

Limitless Garage Doors & Gates. Family-owned, Toowoomba, 15 staff, our own trucks and our own fabrication shop, and no subcontractors. We supply, install, service and repair garage doors and gates right across the region.

We're growing fast, and right now the phone is the bottleneck. That's the job.

WHAT YOU'LL OWN

The phone. Nobody owns it today - it gets shared between people who already have a full job. You'll be the one who picks it up, sounds like someone who knows doors, and turns a call into a booked job.

The diary. Right job, right day, right crew, right gear - and confirmed with the customer before it goes on the board. Nothing goes on the board unconfirmed.

The follow-up. Quotes chased, messages answered, jobs closed off. Nothing sitting there waiting on us.

HOW IT'S MEASURED

You'll see your own numbers every week, the same as the crews do:

Calls answered, not missed

Jobs booked AND confirmed before the day

Enquiries answered the same day, every day

Every job carrying the full story before a truck moves

Quotes followed up instead of going cold

WHO THIS SUITS

You've done customer service or admin and you're good at it, but you're sick of being told what to do

You're helpful by nature. People come off the phone feeling looked after - and you got the whole story down the first time, without making them repeat themselves

You've worked somewhere flat out, or somewhere the standard of service was the whole point. Ideally both

You want a career, not a desk. There's a ladder here and we'll show you the rungs in the interview

You like technology. We run SimPro, we use AI every day, and we change how we do things regularly. If new software makes you nervous, this isn't the one

You finish things. Loose ends bother you

You'll say \"that's not right\" out loud instead of letting it slide

WHAT YOU GET

$75,000 - $90,000 + super, depending on what you bring

A clear pay ladder - you move up when your output moves up, not when your birthday comes around

Real training and real systems, in a business that's actively getting rid of busy-work instead of piling it on

Local. No commute, no call centre.