Office Administrator / Service Coordinator

MJM Recruit; City of Melbourne; On-site; AUD 75,118,000 - 80,231,000; Full time

Benefits offered by this job

4-day work week

Superannuation included

Team lunches

Training and development

Excellent office coffee

Job summary

MJM Recruit has partnered with a family-owned business in Bayswater, Melbourne, to recruit an Office Administrator / Service Coordinator for a fixed-term maternity leave contract. You will be the link between customers, technicians and the office, handling enquiries, scheduling, quotes and invoicing while maintaining accurate records and delivering excellent service.

The role offers a consistent 4-day week from 9am to 5pm, a generous hourly rate of AUD 32–35 plus super, supportive team culture,

Qualifications

• Experience in customer service, administration or service coordination.
• Reliable, punctual and accountable with a positive attitude.
• Excellent phone manner and strong communication skills.
• Strong organisation and attention to detail.
• Ability to multitask, prioritise and stay calm under pressure.
• Experience scheduling technicians, installers or field teams (preferred).
• Familiarity with Ascora is highly regarded; MYOB is advantageous.

Responsibilities

• Answering calls and responding to customer enquiries.
• Scheduling quotes, service calls and installation jobs.
• Booking and updating jobs using Ascora.
• Communicating with technicians and installers throughout the day.
• Preparing and emailing customer quotes.
• Processing invoices and completing accurate data entry.
• Maintaining customer and job records.
• Learning the company’s products to provide knowledgeable support.
• Working with the team to keep jobs running smoothly and customers informed.

Skills

Customer service

Scheduling

Communication

Organisational skills

Multitasking

Team coordination

Outlook

Excel

Ascora

MYOB

Tools

Ascora

MYOB

Microsoft Outlook

Excel

Job description

MJM Recruit has partnered with a highly respected, family-owned business providing professional garage door and gate installation, automation and repair services for more than 25 years.

Known for their quality workmanship, exceptional customer service and genuine care for their employees, this is an opportunity to join a welcoming, close-knit team within beautiful, modern open-plan offices in Bayswater.

About the Role

We are seeking a friendly, highly dependable Office Administrator / Service Coordinator to join our team for a fixed-term maternity leave contract.

Working 4 days per week alongside an experienced supervisor, you will become the trusted link between customers, technicians and the office, ensuring every job runs smoothly from the initial enquiry through to completion.

Your responsibilities will include:

• Answering calls and responding to customer enquiries
• Scheduling quotes, service calls and installation jobs
• Booking and updating jobs using Ascora
• Communicating with technicians and installers throughout the day
• Preparing and emailing customer quotes
• Processing invoices and completing accurate data entry
• Maintaining customer and job records
• Learning the company’s products and services to provide knowledgeable support
• Working closely with the team to keep jobs running smoothly and customers informed

About You

Are you naturally organised, calm under pressure and someone who takes genuine pride in providing excellent service?

Do you enjoy working with a close-knit team, having a laugh and knowing your contribution makes a real difference every day?

Do You Have:

• Previous customer service, administration or service coordination experience?
• Exceptional reliability, punctuality and accountability?
• An excellent phone manner and strong communication skills?
• Strong organisation and exceptional attention to detail?
• The ability to multitask, prioritise and remain calm under pressure?
• Experience scheduling technicians, installers or field-based teams?
• Experience using Ascora will be highly regarded.
• Familiarity with MYOB would be an advantage but is not essential.
• Confidence using Microsoft Outlook and Excel?
• A proactive, solutions-focused approach and positive attitude?
• The initiative to notice what needs doing and take care of it without always needing to be asked?
• The ability to quickly learn new products, systems and processes?

What’s in It for You?

• A consistent 4-day working week – Hours 9am to 5pm
• Generous salary $32hr to $35hr + super
• A supportive, friendly and collaborative team
• Thorough ongoing training, ensuring you feel confident and fully supported in the role
• Team lunches and great coffee from the office espresso machine
• A varied role where your contribution will be genuinely valued