Service Coordinator / Administrator

Sj Electric; Brisbane; On-site; AUD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Work-life balance

Job summary

SJ Electric Brisbane Airport is seeking a Service Coordinator/Administrator to be the central point of contact between clients, field electricians and suppliers. You will schedule daily service jobs, log bookings, track progress and dispatch technicians efficiently.

The role is full-time and permanent, offering a competitive salary of AUD 85,000–90,000 plus super. Join a reliable, safety‑focused team with a supportive culture and standard Mon–Fri hours.

Qualifications

• Experience in service coordination or admin support in electrical/trades industry.
• Strong computer literacy and scheduling software experience; Pronto is a plus.
• Excellent communication with a calm, problem-solving approach in a fast-paced environment.
• High attention to detail and strong time-management skills.
• Ability to build rapport with trade staff and commercial clients.

Responsibilities

• Schedule and dispatch daily service jobs, maintenance requests, and urgent breakdowns for field technicians.
• Handle incoming client calls and emails, book jobs, provide progress updates and manage expectations.
• Track jobs from booking to completion; ensure work orders, PO's and compliance docs are up to date in the system.
• Receipt deliveries, assist with quoting, job costing, and prepare documentation for invoicing.
• Communicate with electricians in the field to troubleshoot schedule changes and site requirements.

Skills

Service coordination

Scheduling & dispatch

Customer service

Computer literacy

Pronto (advantage)

Tools

Pronto

Job description

Job Title: Service Coordinator / Administrator - Electrical

Location: Brisbane Airport

Work Type: Full-Time (Permanent)

About Us:

SJ Electricis an established electrical contracting business with over 40 years' experience in the commercial industry, dedicated to delivering high-quality, commercial, and industrial electrical services. We pride ourselves on reliability, safety, and exceptional customer care. SJ Electric is a member of the SCEE Group. Due to continued expansion, we are looking for an organized, energetic, and customer-focused Service Coordinator to join our team.

The Role

Reporting to the Service Manager, you will be the central point of contact between our valued clients, field electricians, and suppliers. Supporting and working alongside existing administrators and field supervisors, you will ensure our day-to-day service schedule runs smoothly, jobs are logged and tracked accurately, and our technicians are dispatched efficiently.

Key Responsibilities

• Scheduling & Dispatch: coordinate and schedule daily service jobs, maintenance requests, and urgent breakdowns for field technicians.
• Customer Service: Handle incoming client phone calls and emails, book jobs, provide progress updates, and manage customer expectations.
• Job Management: Track jobs from initial booking through to completion, ensuring work orders, purchase orders, and compliance documentation are up to date in the service management system.
• Procurement & Admin: Receipt deliveries, assist with quoting, job costing, and prepare documentation for invoicing.
• Team Support: Communicate closely with electricians in the field to troubleshoot schedule changes, materials, or site requirements.

What We Are Looking For

• Previous experience in service coordination, job scheduling, or administrative support—ideally within the electrical, trades, or commercial building services industry.
• Strong computer literacy and experience using job management/scheduling software. Previous experience with Pronto is an advantage, however not essential.
• Exceptional communication skills with a calm, problem-solving attitude in a fast-paced environment.
• High attention to detail and strong time-management skills.
• Ability to build rapport with both trade staff and commercial clients.

What We Offer

• Competitive Salary: $85,000 - $90,000 per year + Super, depending on experience
• Supportive Team: A friendly, tight-knit culture with a great work-life balance (Mon-Fri, standard hours).