Service Coordinator / Administration Officer

Protection Pacific Security; City of Melbourne; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Modern office facilities

Secure onsite parking

Supportive team environment

Stable, long-term career opportunity

Ongoing training and development

Job summary

Protection Pacific Security is seeking a Service Coordinator/Administration Officer to join our Carrum Downs team. You will coordinate service activities, liaise with customers and technicians, and manage essential admin tasks to keep operations running smoothly.

The role focuses on scheduling, customer communications and administrative duties within a fast-paced security services environment, offering growth opportunities and a stable career path.

Qualifications

• Experience in administration, scheduling or service coordination.
• Strong organisational and multitasking skills.
• Excellent communication skills, both written and verbal.
• A positive attitude and willingness to help wherever required.
• Strong attention to detail and initiative.

Responsibilities

• Coordinate service and installation technicians, schedule and allocate jobs.
• Manage inbound calls/emails, update customers on bookings and progress.
• Create and process work orders; maintain customer records.
• Support management with general administration and improve processes.

Skills

Administration

Scheduling

Customer service

Communication

Organisational skills

Tools

Ascora

Simpro

Job description

Join One of Victoria's Leading Electronic Security Companies

Protection Pacific Security is a proudly Australian-owned security company established in 1992. We specialise in the design, installation, monitoring and maintenance of electronic security systems including CCTV, Access Control, Intruder Detection and Integrated Security Solutions.

Due to continued growth, we are seeking an organised and proactive Service Coordinator / Administration Officer to join our team at our modern Carrum Downs office.

This is a pivotal role within our business, helping coordinate technicians, manage customer communications and support the smooth day-to-day operation of our service department.

If you enjoy working in a fast-paced environment, solving problems and being the person who keeps everything running smoothly, we'd love to hear from you.

About the Role

As our Service Coordinator, you will work closely with customers, technicians, management and suppliers to ensure service and installation work is planned, scheduled and completed efficiently.

You will become a valued member of our administration and operations team and play an important role in delivering exceptional customer service.

Key Responsibilities

Service Coordination & Scheduling

• Schedule and coordinate service and installation technicians

• Allocate jobs and manage technician workloads

• Monitor work progress and reschedule jobs where required

• Ensure technicians have all information, equipment and access details required

Customer Service

• Manage inbound calls and emails

• Liaise with customers regarding bookings, service requests and job updates

• Provide professional and friendly customer support

• Follow up outstanding service requests and customer enquiries

Administration

• Create and process work orders

• Enter and maintain customer information within company systems

• Maintain accurate records and filing systems

• Support the management team with general administration duties

Team Support

• Coordinate with technicians and suppliers

• Assist with ordering equipment and arranging access equipment where required

• Contribute to process improvements and operational efficiency

• Help maintain the positive culture that PPS is known for

About You

We're looking for someone who is organised, motivated and enjoys working with people.

You’ll Bring

• Experience in administration, scheduling or service coordination

• Strong organisational and multitasking skills

• Excellent communication skills, both written and verbal

• A positive attitude and willingness to help wherever required

• Strong attention to detail

• The ability to work independently and use initiative

• Professional presentation and customer service skills

Bonus Points If You Have

• Experience coordinating field technicians or trades

• Experience in security, electrical, facilities management or service industries

• Experience using job management software such as Ascora, Simpro or similar platforms

(Don't worry if you don't tick every box. We'd still love to hear from you.)

What We Offer

• Modern office facilities in Carrum Downs

• Secure onsite parking

• Supportive team environment

• Stable, long-term career opportunity

• Ongoing training and development

• Opportunity to grow with a well-established and respected business

• Exposure to a wide range of administrative, operational and customer service functions

Hours & Location

Monday to Friday

8:00am - 4:00pm

Carrum Downs VIC

Onsite role

Applicants must have full Australian working rights.