Service/Trades Coordinator

Core Talent; Canterbury-Bankstown; On-site; AUD 70,000 - 90,000; Full time

Job summary

Core Talent is seeking an experienced Service Coordinator to join our busy operations team in NSW. This full-time role focuses on coordinating daily service requirements across multiple sites, scheduling field-based technicians and ensuring jobs are delivered safely and efficiently in line with company standards.

You will liaise with clients, site teams and suppliers, maintain accurate records, respond to service requests, review timesheets and support compliance, quality and safety initiatives.

Qualifications

• Experience in Service Coordinator or similar role.
• Background in construction, trades, facilities, or building services.
• Strong scheduling and coordination skills.
• Excellent communication and stakeholder management.

Responsibilities

• Coordinating and scheduling day-to-day service and site activities.
• Allocating field-based technicians and trades to jobs based on client requirements, availability and skill sets.
• Responding to client and internal service requests in a timely and professional manner.
• Managing incoming queries and ensuring issues are followed through to resolution.
• Monitoring schedules and making adjustments where required to ensure service requirements are met.
• Maintaining accurate systems, records and workforce information.
• Coordinating site access, inductions and required documentation.
• Ensuring licences, qualifications and compliance documentation are current.
• Preparing and maintaining reports relating to service delivery and workforce requirements.
• Coordinating leave, availability and roster requirements.
• Reviewing and approving timesheets.
• Supporting compliance, quality and safety requirements across field operations.
• Liaising with clients, site teams, suppliers and internal stakeholders.
• Assisting with audits, quality documentation and continuous improvement initiatives.
• Supporting the wider operations team with administration and coordination as required.
• Participating in occasional after-hours support when required.

Skills

Scheduling

Communication

Attention to detail

Stakeholder management

Microsoft Office

Tools

Microsoft Outlook

MS Office Suite

Job description

Location: Inner West, NSW
Employment Type: Full-time | Temp-to-Permanent opportunity
Salary: Competitive salary + super
Start Date: ASAP

We are currently working with a well-established and growing business within the construction and building services sector, who are looking for an experienced Service Coordinator to join their busy operations team.

This is a fast-paced coordination role suited to someone who enjoys being at the centre of day-to-day operations, coordinating field teams, managing client requirements and ensuring jobs are delivered efficiently, safely and in line with company standards.

The Role

Working closely with internal teams, clients and field-based staff, you will be responsible for coordinating daily service requirements across multiple sites throughout NSW.

Your responsibilities will include:

• Coordinating and scheduling day-to-day service and site activities
• Allocating field-based technicians and trades to jobs based on client requirements, availability and skill sets
• Responding to client and internal service requests in a timely and professional manner
• Managing incoming queries and ensuring issues are followed through to resolution
• Monitoring schedules and making adjustments where required to ensure service requirements are met
• Maintaining accurate systems, records and workforce information
• Coordinating site access, inductions and required documentation
• Ensuring relevant licences, qualifications, accreditations and compliance documentation are current
• Preparing and maintaining reports relating to service delivery and workforce requirements
• Coordinating leave, availability and roster requirements
• Reviewing and approving timesheets
• Supporting compliance, quality and safety requirements across field operations
• Liaising with clients, site teams, suppliers and internal stakeholders
• Assisting with audits, quality documentation and continuous improvement initiatives
• Supporting the wider operations team with administration and coordination as required
• Participating in occasional after-hours support when required

We are looking for someone who is highly organised, proactive and comfortable working in a fast-paced operational environment.

Ideally, you will have:

• Previous experience in a Service Coordinator, Operations Coordinator, Scheduler, Workforce Coordinator or similar role
• Experience working within construction, trades, facilities, building services or another field-based environment
• Strong scheduling and coordination skills
• Excellent communication and stakeholder management skills
• Strong attention to detail and the ability to manage multiple priorities
• Confidence working across multiple systems and databases
• Strong Microsoft Office and Outlook skills
• A solutions-focused approach and the ability to remain calm under pressure
• The confidence to communicate with both field-based teams and senior stakeholders
• A strong understanding of compliance, safety and documentation requirements

Why Join?

This is an excellent opportunity to join a growing organisation where you will play a key role in keeping day-to-day operations running smoothly.

You will be joining a supportive team environment with the opportunity to take ownership of your workload, build strong relationships across the business and develop your career within the construction and building services sector.