Service Coordinator

Allclass; Yandina; On-site; AUD 60,000 - 80,000; Full time

Job summary

Allclass, a Queensland-born Kubota and Merlo dealer, is seeking a Service Coordinator in Yandina. You’ll link customers, technicians and Parts, coordinating service and repairs and keeping jobs moving efficiently through the workshop.

The role suits someone organised and customer-focused, with experience in service admin, scheduling or related fields. Join a busy team supporting reliable workshop operations and warranty administration.

Qualifications

• Experience in a customer service, coordination, scheduling or administration role.
• Strong communication and confidence dealing with customers.
• Excellent organisation and ability to keep track of multiple jobs at once.
• A proactive approach—follow-through and problem-solving.
• Good attention to detail and administrative accuracy.
• Ability to learn and use computer systems.

Responsibilities

• Coordinate bookings for machinery servicing and repairs.
• Be a key point of contact for customers throughout the service process.
• Create, manage and track service repair orders.
• Liaise with technicians regarding progress, priorities and timeframes.
• Keep customers informed of progress, delays and completion dates.
• Work with Parts team to coordinate parts for service jobs.
• Prepare invoices and finalise job documentation.
• Assist with warranty administration and service documentation.
• Maintain accurate customer and service records in the dealership system.
• Identify preventative maintenance and additional service needs.
• Support the Service Manager with workshop workflow.

Skills

Customer service

Coordination

Scheduling

Administration

Communication

Multitasking

Tools

CRM system

Job description

Keep Customers Informed. Keep Jobs Moving. Keep the Workshop Connected.

Allclass is an independent, Queensland-born-and-bred 5-star authorised Kubota and Merlo Dealer and Specialist, proudly supporting customers across the state for over 30 years.

We’re looking for an organised, customer-focused Service Coordinator to join our Yandina Service team.

You don't necessarily need to have worked as a Service Coordinator before. If you have experience in service administration, scheduling, customer service, automotive, transport, machinery or another fast-paced operational environment, we'd love to hear from you.

This is a busy and varied role where you'll be the link between our customers, technicians and Parts team—coordinating service and repair work, keeping customers updated and helping ensure jobs move efficiently through the workshop.

What You'll Do

As Service Coordinator, you'll work closely with our Service Manager and workshop team to:

• - Coordinate bookings for machinery servicing and repairs
• - Be a key point of contact for customers throughout the service process
• - Create, manage and track service repair orders
• - Liaise with technicians regarding job progress, priorities and timeframes
• - Keep customers informed of progress, delays and expected completion dates
• - Work with our Parts team to coordinate parts required for service jobs
• - Prepare invoices and ensure jobs are accurately documented and finalised
• - Assist with warranty administration and service documentation
• - Maintain accurate customer and service records within our dealership management system
• - Help identify preventative maintenance and additional service requirements
• - Support the Service Manager with the day-to-day coordination of workshop workflow

What We're Looking For

More than anything, we're looking for someone who is organised, approachable and comfortable juggling multiple priorities.

You’ll ideally bring:

• - Experience in a customer service, coordination, scheduling or administration role-
• - Strong communication skills and confidence dealing with customers
• - Excellent organisation and the ability to keep track of multiple jobs at once
• - A proactive approach—you follow things through rather than waiting to be asked
• - Good attention to detail and administrative accuracy
• - Confidence learning and using computer systems
• - The ability to work closely with technicians, Parts and other team members
• - A practical, solutions-focused approach when things don't go to plan

Experience within automotive, machinery, agriculture, construction, transport, fleet or a similar service environment would be highly regarded, but isn't essential. If you're mechanically minded and keen to learn our products, we'll provide the support and product knowledge you need.

Why Join Allclass?

You'll be joining an established Queensland business with a strong reputation, quality products and a team that genuinely cares about looking after its customers.

We offer:

• - A stable, full-time role with a growing Queensland business
• - A supportive and down-to-earth team environment
• - Training on our Kubota and Merlo product ranges and systems
• - Opportunities to develop your knowledge and career within the business

If you're someone who enjoyskeeping things organised, solving problems and making sure customers are looked after, this could be a great next step.

Service Coordinator, Service Administrator, Workshop Administrator, Service Advisor, Scheduler, Customer Service Coordinator and Maintenance Coordinator