Service Coordinator

Lutheran Services Australia; Toowoomba Regional; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Training & Development opportunities

Job summary

Lutheran Services Australia is seeking an experienced Service Coordinator to support the Salem Aged Care team with administration, workforce coordination, occupancy management and stakeholder engagement. You will partner with the Service Manager to ensure smooth day-to-day operations and a positive resident experience.

In this full-time role based in Toowoomba, you will oversee admissions, reporting, workforce compliance and governance, while building relationships with residents, families,

Qualifications

• Experience in a Senior Administration, Service Coordinator or Operational Support role, ideally within aged care, health or community services.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience in financial administration, report and maintaining accurate records and systems
• Excellent communication and stakeholder engagement skills with customer-focused approach.
• High-level computer literacy, including Microsoft Office and customer relationship management systems
• Demonstrated ability to coordinate teams, processes, and operational activities effectively
• Knowledge of aged care operations, occupancy management or aged care legislation will be highly regarded (desirable)

Responsibilities

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture
• Support recruitment activities, coordinate workforce administration processes and employee onboarding, including annual mandatory training compliance requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM systems to support occupancy targets
• Build and Maintain relationships with hospitals, referral partners, community organisations and local networks
• Prepare operational, occupancy, compliance and financial reports to support informed decision-making
• Coordinate financial administration activities, including purchase orders, invoices, procurement support and maintenance of financial and asset registers
• Support operational planning, meetings, workflow coordination, and continuous improvement initiatives.
• Maintain quality and governance systems, ensuring records remain audit-ready and compliant.

Skills

Senior Administration

Service Coordinator

Organisational skills

Financial administration

Communication

MS Office

CRM systems

Stakeholder engagement

Team coordination

Aged care knowledge

Job description

We’re seeking an experienced Service Coordinator to support our Salem Aged Care team with administration, workforce coordination, sales and occupancy management, helping create a positive experience for prospective residents and their families while contributing to the effective day-to-day operations of the service.

Location

Toowoomba - QLD

Employment Type

Full Time | Mon to Fri preferably 8:30-4:30pm

Remuneration

$38.28 ph + Super +Salary Packaging +Access to staff discounts & benefits

About The Role

As a Service Coordinator, you will play a pivotal role in supporting the day-to-day operations of the service. Working closely with the Service Manager, you will provide high-level operational, administrative, financial, occupancy and governance support to ensure the smooth and efficient running of the site.

This is a diverse and rewarding role where you will coordinate administrative functions, oversee occupancy and admissions processes, support workforce compliance, and contribute to quality and financial outcomes. You’ll be a key point of contact for residents, families, staff and external stake holders, helping to deliver an exceptional experience for those who call our service home.

Responsibilities Will Include

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture
• Support recruitment activities, coordinate workforce administration processes and employee onboarding, including annual mandatory training compliance requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM systems to support occupancy targets
• Build and Maintain relationships with hospitals, referral partners, community organisations and local networks
• Prepare operational, occupancy, compliance and financial reports to support informed decision-making
• Coordinate financial administration activities, including purchase orders, invoices, procurement support and maintenance of financial and asset registers
• Support operational planning, meetings, workflow coordination, and continuous improvement initiatives.
• Maintain quality and governance systems, ensuring records remain audit-ready and compliant.

What You Bring To The Team

• Experience in a Senior Administration, Service Coordinator or Operational Support role, ideally within aged care, health or community services
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience in financial administration, report and maintaining accurate records and systems
• Excellent communication and stakeholder engagement skills with customer-focused approach.
• High-level computer literacy, including Microsoft Office and customer relationship management systems
• Demonstrated ability to coordinate teams, processes, and operational activities effectively
• Knowledge of aged care operations, occupancy management or aged care legislation will be highly regarded (desirable)

Why Choose Us?

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Salem Aged Care

Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.