Service Coordinator

Lutheran-Services-Florid; Caboolture; On-site; AUD 52,000 - 62,000; Part time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Job summary

Lutheran Services invites applications for a Service Coordinator in Caboolture to support St Paul’s Aged Care with administration, occupancy management, and workforce coordination, delivering a positive resident and family experience while underpinning daily operations.

Working closely with the Service Manager, you will lead admin functions, manage admissions, oversee CRM, reporting, and compliance, and liaise with hospitals and community partners to support occupancy targets and quality

Qualifications

• Experience in a Senior Administration, Service Coordinator or Operational Support role, ideally within aged care, health or community services.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience in financial administration, reporting and maintaining accurate records and systems.
• Excellent communication and stakeholder engagement skills with customer-focused approach.
• High-level computer literacy, including Microsoft Office and customer relationship management systems.
• Knowledge of aged care operations, occupancy management or aged care legislation will be highly regarded (desirable).

Responsibilities

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture.
• Support recruitment activities, coordinate workforce administration processes and employee onboarding, including annual mandatory training compliance requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM systems to support occupancy targets.
• Build and Maintain relationships with hospitals, referral partners, community organisations and local networks.
• Prepare operational, occupancy, compliance and financial reports to support informed decision-making.
• Coordinate financial administration activities, including purchase orders, invoices, procurement support and maintenance of financial and asset registers.
• Support operational planning, meetings, workflow coordination, and continuous improvement initiatives.
• Maintain quality and governance systems, ensuring records remain audit-ready and compliant.

Skills

Senior Administration

Service Coordination

Workforce Coordination

Customer Engagement

Microsoft Office

CRM systems

Tools

CRM systems

Job description

Service Coordinator

Job No: STPSC260109 Location: Caboolture

We’re seeking an experienced Service Coordinator to support our St Paul's Aged Care team with administration, workforce coordination, sales and occupancy management, helping create a positive experience for prospective residents and their families while contributing to the effective day-to-day operations of the service.

Location: Caboolture- QLD Employment Type: Part Time (60 hrs Fortnight) | flexible working arrangements across Mon - Thu OR Mon - Fri Remuneration: $38.28 ph + Super +Salary Packaging +Access to staff discounts & benefits

About The Role

As a Service Coordinator, you will play a pivotal role in supporting the day-to-day operations of the service. Working closely with the Service Manager, you will provide high-level operational, administrative, financial, occupancy and governance support to ensure the smooth and efficient running of the site.

This is a diverse and rewarding role where you will coordinate administrative functions, oversee occupancy and admissions processes, support workforce compliance, and contribute to quality and financial outcomes.You’ll be a key point of contact for residents, families, staff and external stake holders, helping to deliver an exceptional experience for those who call our service home.

Responsibilities Will Include

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture
• Support recruitment activities, coordinate workforce administration processes and employee onboarding, including annual mandatory training compliance requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM systems to support occupancy targets
• Build and Maintain relationships with hospitals, referral partners, community organisations and local networks
• Prepare operational, occupancy, compliance and financial reports to support informed decision-making
• Coordinate financial administration activities, including purchase orders, invoices, procurement support and maintenance of financial and asset registers
• Support operational planning, meetings, workflow coordination, and continuous improvement initiatives.
• Maintain quality and governance systems, ensuring records remain audit-ready and compliant.

What You Bring to the Team

• Experience in a Senior Administration, Service Coordinator or Operational Support role, ideally within aged care, health or community services
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience in financial administration, report and maintaining accurate records and systems
• Excellent communication and stakeholder engagement skills with customer-focused approach.
• High-level computer literacy, including Microsoft Office and customer relationship management systems
• Demonstrated ability to coordinate teams, processes, and operational activities effectively
• Knowledge of aged care operations, occupancy management or aged care legislation will be highly regarded (desirable)

Why Choose Us?

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport:Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. Part ofLutheran Services, St Paul's Aged Careservice in is surrounded by lovely gardens and outdoor areas where residents can enjoy the sunshine and spend time with family, St Paul’s offers a peaceful country lifestyle in the heart ofCaboolture.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.

Privacy Acknowledgment

I certify the information I have provided is an accurate account of my work history and qualifications and understand that false/misleading/non-disclosure of information may be cause for rejection or if appointed termination of employment.