Aged Care Service Coordinator – Operations & Admissions

Lutheran Services; Toowoomba Regional; On-site; AUD 96,432,000 - 112,963,000; Full time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Job summary

Lutheran Services in Toowoomba is seeking a Service Coordinator to support the Salem Aged Care team with administration, workforce coordination, sales and occupancy management. You will work closely with the Service Manager on operational, financial and governance tasks to ensure smooth daily service delivery.

The role focuses on coordinating administrative functions, admissions processes, compliance, and reporting, while delivering exceptional resident and family experiences.

Qualifications

• This role requires experience in senior administration or service coordination within aged care or community services.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Experience with financial administration, reporting and maintaining records systems.
• Excellent communication and stakeholder engagement abilities with a customer-focused approach.
• High-level computer literacy including MS Office and CRM systems.

Responsibilities

• Lead and support the Administration Team, fostering a positive, collaborative culture.
• Coordinate workforce administration, onboarding and mandatory training compliance.
• Manage enquiries, tours, admissions, waiting lists and CRM to support occupancy targets.
• Build relationships with hospitals, referral partners and local networks.
• Prepare operational, occupancy, compliance and financial reports for decision-making.
• Coordinate financial administration activities including PO, invoices and procurement.
• Support planning, meetings, workflow coordination and continuous improvement.
• Maintain quality and governance systems; keep records audit-ready and compliant.

Skills

Senior Admin

Service Coord

Operational Support

Financial Admin

CRM systems

MS Office

Stakeholder Eng

Tools

CRM systems

Office 365

Job description

Lutheran Services in Toowoomba is seeking a Service Coordinator to support the Salem Aged Care team with administration, workforce coordination, sales and occupancy management. You will work closely with the Service Manager on operational, financial and governance tasks to ensure smooth daily service delivery.

The role focuses on coordinating administrative functions, admissions processes, compliance, and reporting, while delivering exceptional resident and family experiences.