Administration Officer - Reception

Catholic Education Diocese of Rockhampton; Toowoomba Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary Packaging Benefits

Discounts on Health Cover, Energy, and

Meals & entertainment

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Job summary

Lutheran Services is seeking an Administration Officer - Reception in Toowoomba, offering full-time hours and a friendly, professional environment. You will support day-to-day administrative tasks, manage enquiries, and help residents, families and staff with a courteous, efficient service.

Role requires strong customer service skills, attention to detail, and the ability to handle multiple priorities. Experience with Office software and CRM systems is preferred; Police Check/NDIS clearance may

Qualifications

• Customer service and administrative experience required.
• Attention to detail essential.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office, CRM and database systems.
• Police Check or NDIS Worker Screening Clearance as required.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration.
• Complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Support service communications, newsletters and notices.
• Provide other general administrative support as required.

Skills

customer service

administration

attention to detail

verbal communication

written communication

organisational skills

time management

multitasking

independence

Microsoft Office

CRM systems

database systems

police check/NDIS clearance

Tools

Microsoft Office

CRM systems

Database systems

Job description

Administration Officer - Reception

Job No: SALAO2621489 Location: Toowoomba

We’re looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

Location: Toowoomba - QLD. Employment Type: Full Time | Monday to Friday 8am - 4pm.

Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits.

What You’ll Be Doing:

• Welcome residents, families, visitors and contractors and provide friendly reception support
• Answer, triage and direct phone, email and in-person enquiries
• Respond to routine enquiries and refer more complex matters to the appropriate team member
• Record messages, enquiries and follow-up actions accurately
• Manage visitor sign-in and site requirements
• Assist with admission and enquiry administration
• Complete filing, data entry, document preparation and mail distribution
• Support petty cash, banking and invoice processing
• Assist with resident appointments, vehicle and shared-space bookings
• Maintain office supplies and stationery
• Assist with service communications, newsletters and notices
• Provide other general administrative support as required.

What You’ll Bring:

• Strong customer service and administration experience
• Excellent attention to detail
• Strong verbal and written communication skills
• Good organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confidence working independently and as part of a team
• Moderate computer skills, including Microsoft Office, CRM and database systems
• Ability to quickly learn and understand the requirements of the aged care environment
• Current Police Check or NDIS Worker Screening Clearance, as required.

Why You’ll Love Working With Us:

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Developmentopportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.