Aged Care Service Coordinator — Operations & Admissions

Lutheran-Services-Florid; Caboolture; On-site; AUD 52,000 - 62,000; Part time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Job summary

Lutheran Services invites applications for a Service Coordinator in Caboolture to support St Paul’s Aged Care with administration, occupancy management, and workforce coordination, delivering a positive resident and family experience while underpinning daily operations.

Working closely with the Service Manager, you will lead admin functions, manage admissions, oversee CRM, reporting, and compliance, and liaise with hospitals and community partners to support occupancy targets and quality

Qualifications

• Experience in a Senior Administration, Service Coordinator or Operational Support role, ideally within aged care, health or community services.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience in financial administration, reporting and maintaining accurate records and systems.
• Excellent communication and stakeholder engagement skills with customer-focused approach.
• High-level computer literacy, including Microsoft Office and customer relationship management systems.
• Knowledge of aged care operations, occupancy management or aged care legislation will be highly regarded (desirable).

Responsibilities

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture.
• Support recruitment activities, coordinate workforce administration processes and employee onboarding, including annual mandatory training compliance requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM systems to support occupancy targets.
• Build and Maintain relationships with hospitals, referral partners, community organisations and local networks.
• Prepare operational, occupancy, compliance and financial reports to support informed decision-making.
• Coordinate financial administration activities, including purchase orders, invoices, procurement support and maintenance of financial and asset registers.
• Support operational planning, meetings, workflow coordination, and continuous improvement initiatives.
• Maintain quality and governance systems, ensuring records remain audit-ready and compliant.

Skills

Senior Administration

Service Coordination

Workforce Coordination

Customer Engagement

Microsoft Office

CRM systems

Tools

CRM systems

Job description

Lutheran Services invites applications for a Service Coordinator in Caboolture to support St Paul’s Aged Care with administration, occupancy management, and workforce coordination, delivering a positive resident and family experience while underpinning daily operations.

Working closely with the Service Manager, you will lead admin functions, manage admissions, oversee CRM, reporting, and compliance, and liaise with hospitals and community partners to support occupancy targets and quality