Aged Care Service Coordinator: Admissions & Ops

Lutheran Services Australia; Toowoomba Regional; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Training & Development opportunities

Job summary

Lutheran Services Australia is seeking an experienced Service Coordinator to support the Salem Aged Care team with administration, workforce coordination, occupancy management and stakeholder engagement. You will partner with the Service Manager to ensure smooth day-to-day operations and a positive resident experience.

In this full-time role based in Toowoomba, you will oversee admissions, reporting, workforce compliance and governance, while building relationships with residents, families,

Qualifications

• Experience in a Senior Administration, Service Coordinator or Operational Support role, ideally within aged care, health or community services.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience in financial administration, report and maintaining accurate records and systems
• Excellent communication and stakeholder engagement skills with customer-focused approach.
• High-level computer literacy, including Microsoft Office and customer relationship management systems
• Demonstrated ability to coordinate teams, processes, and operational activities effectively
• Knowledge of aged care operations, occupancy management or aged care legislation will be highly regarded (desirable)

Responsibilities

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture
• Support recruitment activities, coordinate workforce administration processes and employee onboarding, including annual mandatory training compliance requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM systems to support occupancy targets
• Build and Maintain relationships with hospitals, referral partners, community organisations and local networks
• Prepare operational, occupancy, compliance and financial reports to support informed decision-making
• Coordinate financial administration activities, including purchase orders, invoices, procurement support and maintenance of financial and asset registers
• Support operational planning, meetings, workflow coordination, and continuous improvement initiatives.
• Maintain quality and governance systems, ensuring records remain audit-ready and compliant.

Skills

Senior Administration

Service Coordinator

Organisational skills

Financial administration

Communication

MS Office

CRM systems

Stakeholder engagement

Team coordination

Aged care knowledge

Job description

Lutheran Services Australia is seeking an experienced Service Coordinator to support the Salem Aged Care team with administration, workforce coordination, occupancy management and stakeholder engagement. You will partner with the Service Manager to ensure smooth day-to-day operations and a positive resident experience.

In this full-time role based in Toowoomba, you will oversee admissions, reporting, workforce compliance and governance, while building relationships with residents, families,