Service Coordinator

Komatsu Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Families policy

Income protection

Novated leasing

Recognition awards

Flexible work

Health discounts

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia Pty Ltd is seeking a proactive Service Coordinator to join our Customer Support team at our Fairfield Branch. You will drive field service operations, coordinating technicians, managing schedules and ensuring timely, high-quality customer support.

You will thrive in a fast-paced environment, build strong relationships and ensure efficient job progression from start to finish while contributing to a zero-harm culture and competitive remuneration.

Qualifications

• Experience in service coordination, scheduling, plant/equipment coordination or a similar operational role.
• Strong organisational, communication and customer-first skills.
• Commercial awareness including job costing and work in progress.

Responsibilities

• Coordinate and schedule Resident Service Technicians to the right sites and times.
• Manage servicing, repairs and breakdowns with labour, parts and resources.
• Be the main contact for customers and technicians with updates and issue resolution.
• Oversee service jobs from start to finish including invoicing and record keeping.
• Monitor workloads and progress to maximise efficiency.
• Collaborate with internal teams to resolve challenges and ensure outcomes.

Skills

Service coordination

Scheduling

Customer service

Communication

Driver's licence

Tools

MS Office

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Are you a natural organiser who thrives in a fast-paced environment? Love keeping things moving, solving problems and delivering great customer service? This could be your next move!

Komatsu is looking for a proactive and driven Service Coordinator to join our Customer Support team, based at our Fairfield Branch.

In this role, you'll be the driving force behind our field service operations, coordinating technicians, managing service schedules and ensuring our customers receive the support they need, when they need it.

If you're someone who enjoys juggling priorities, building relationships and making things happen, we want to hear from you!

What You'll Be Doing

• Coordinate and schedule Resident Service Technicians, ensuring the right people are in the right place at the right time.

• Manage servicing, repairs and breakdowns, coordinating labour, parts and resources to keep jobs moving.

• Be the key point of contact for customers and technicians, providing updates and resolving issues along the way.

• Oversee service jobs from start to finish, including job costing, invoicing and accurate record keeping.

• Monitor technician workloads, service performance and work in progress to maximise efficiency.

• Work closely with internal teams to troubleshoot challenges and deliver great customer outcomes.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
• Career: Recognition award payments, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with CU Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What We're Looking For

• Experience in service coordination, scheduling, plant/equipment coordination or a similar operational role.

• A good understanding of mobile plant, heavy equipment or mechanical service operations.

• Strong organisational skills with the ability to manage competing priorities.

• Confident communication skills and a customer-first approach.

• Commercial awareness, including job costing, labour utilisation and work in progress.

• A proactive, solutions-focused attitude with the ability to take ownership and get things done.

• Strong computer skills and a current unrestricted driver's licence.

A mechanical trade background or previous experience coordinating field service technicians would be highly regarded, but isn't essential.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.