Technician - Resident Field Service

Komatsu Australia; Canberra; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Paid parental leave

Income protection

Career development

Health benefits

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia is seeking a Resident Field Service Technician to support customers across the Canberra region. You will be the go-to expert, keeping Komatsu machines up and running with on-site breakdowns, servicing, and diagnostics.

You’ll work with one of the world’s leading equipment manufacturers, in a role that emphasizes safety, customer service, and detailed documentation. Canberra-based, day shift with some OT is expected.

Qualifications

• Mobile Plant Mechanic Trade Certificate and HD Mechanic/Fitter qualifications are required.
• OEM experience and field service exposure, including breakdowns and diagnostics, are highly regarded.
• A valid driver’s licence is essential.
• Auto electrical experience and diagnostic skills are desirable.
• Working at heights qualification is beneficial but not essential.
• A safety-focused mindset is paramount.
• Good understanding of computer systems and Microsoft Office is expected.
• Ability to follow the defined job scope and critical path, and work unsupervised.

Responsibilities

• Diagnosing, servicing and repairing Komatsu equipment.
• Responding to breakdowns and performing planned maintenance.
• Using diagnostics to identify mechanical and electrical faults.
• Building strong customer relationships through exceptional service.
• Completing service reports and documentation.
• Maintaining safety and delivering quality workmanship on every job.

Skills

Driver's licence

Auto electrical skills

Diagnostics expertise

Safety mindset

Computer literacy (MS Office)

Ability to work unsupervised

Follow critical path

Education

Mobile Plant Mechanic Trade Certificate (Cert 3 Mobile Plant)

HD Mechanical/Fitter qualification

Working at heights qualification

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Love fixing machines? Hate being stuck in a workshop?

This could be the role you've been waiting for.

Komatsu is on the hunt for a Resident Field Service Technician to support customers across the Canberra region. You'll be the go-to expert keeping some of Australia's hardest‑working machines up and running.

The best part? You'll work with the backing of one of the world's leading equipment manufacturers. Just great equipment, great customers, and a great team behind you.

What You’ll Be Doing

• Diagnosing, servicing and repairing Komatsu equipment.
• Responding to breakdowns and carrying out planned maintenance.
• Using advanced diagnostics to solve mechanical and electrical faults.
• Building strong customer relationships through exceptional service.
• Completing service reports and documentation.
• Working safely while delivering quality workmanship every time.

Role Located

Canberra, NSW

Shift

Day shift, Monday to Friday with weekend O/T – 7:30am, to 4pm

Remuneration

Rate + Super + Tool of trade + allowances

What we are looking for

• Mobile Plant Mechanic Trade Certificate (Cert 3 Mobile Plant) complimented by your mechanical fitter qual (HD Mechanic/Fitter).
• OEM experience, preferably with Komatsu equipment, and field service exposure, including breakdowns and diagnostics, will also be highly regarded within the construction and mining sector.
• A Valid driver’s Licence.
• Auto Electrical experience, qualifications, and diagnostic skills will be highly regarded.
• Working at heights qualification would be great but not crucial.
• Ability to follow required job scope & critical path.
• Safety focused mindset is paramount.
• Good understanding of computer systems and Microsoft Office
• Ability to work unsupervised.

Komatsu benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.