Service Coordinator

Innovative fire Services; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Innovative fire Services is seeking an organised administration professional in Sydney to manage high-volume data, process work orders, and support field technicians. The role involves handling invoices, quotes, AFSS preparation, stock control, and CRM scheduling with simPRO.

You will coordinate with customers, colleagues, and suppliers, performing data entry, accounts follow-up, and regular reporting while maintaining excellent office and software skills.

Qualifications

• Experience in fire industry preferred.
• Experience with simPRO CRM is essential.
• Strong admin and data entry skills.

Responsibilities

• Field incoming calls from Customers.
• General administrative responsibilities.
• Receiving work orders and requests and documenting them.
• Initial processing, maintenance and recording of inspection reports, quotes, and invoices.
• Assist with accounts Debtors follow up overdue payments etc.
• Schedule work for technicians/contractors using Company CRM system (simPRO).
• Preparation of annual fire safety statements (AFSS).
• Organised stock and supplies for your technicians/contractors.
• Create purchase orders and approve invoices.
• Data entry: Monitoring and maintaining of our Service management system.
• Invoicing.
• Overseeing Defect Reports and its status.
• Provide ad hoc support to the wider team.

Skills

Multi-tasking

Deadline management

Data handling

Spreadsheet skills

Database management

Microsoft Office

Excel

Word

PowerPoint

CRM familiarity

Tools

simPRO

CRM system

Job description

Ability to multi-task and handle deadlines and priorities

Fire industry prior experience & experience with (simPRO)

Confidence in dealing with high volumes of data is essential

Well-developed computer literacy including spreadsheets and database management

Microsoft office Skills in particular Excel. Word, PDF editor & PowerPoint

Strong administrative skills and experience

Ability to build strong relationships with customers, colleagues and suppliers

The Role & Responsibilities

Field incoming calls from Customers

General administrative responsibilities

Receiving work orders and requests and documenting them

Initial processing, maintenance and recording of inspection reports, quotes, and invoices.

Assist with accounts Debtors follow up overdue payments etc.

Schedule work for technicians/contractors using Company CRM system (simPRO)

Preparation of annual fire safety statements (AFSS)

Organised stock and supplies for your technicians/contractors

Create purchase orders and approve invoices

Data entry: Monitoring and maintaining ofour Service management system

Invoicing

Overseeing Defect Reports and its status'

Provide ad hoc support to the wider team