Customer Service Coordinator – Permanent Fulltime

Excel Recruitment; Blacktown; On-site; AUD 65,000 - 75,000; Full time

Job summary

Excel Recruitment is seeking a seasoned Customer Service Coordinator to join the Blacktown team on a permanent full-time basis. You will coordinate customer orders and projects from purchase order through to completion, keeping customers and internal teams informed throughout the process.

The ideal candidate has 3+ years in customer service or project coordination, experience in manufacturing, HVAC or related sectors, and strong ERP/order management skills.

Qualifications

• 3+ years in customer service, project coordination or order management.
• Experience within manufacturing, construction, HVAC or a similar industry.
• Understanding of quoting and cost monitoring.
• Experience using ERP or order management systems.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage competing priorities.
• A professional, positive and customer-focused approach.
• Strong relationship-building and problem-solving skills.

Responsibilities

• Coordinate customer orders and projects from purchase order through to completion.
• Maintain accurate order information and monitor project costs.
• Coordinate production and delivery schedules and ensure timely updates to customers.
• Respond to customer enquiries via phone, email and in person.
• Prepare smaller quotes in line with pricing structures.
• Liaise with Production, Sales and Finance to ensure smooth project delivery.
• Support reporting and process improvement initiatives.

Skills

Customer service coordination

Project coordination

Order management

Tools

ERP/order management systems

Job description

Customer Service Coordinator – Permanent Fulltime

Customer Service Coordinator – Blacktown

Permanent Full-Time

Our client is seeking an experienced Customer Service Coordinator to join their Blacktown team on a permanent full-time basis.

This is an excellent opportunity for a customer-focused professional with strong coordination and administration skills to join an established business within the manufacturing, construction or HVAC sector.

The Role

The successful candidate will coordinate customer orders and projects from purchase order through to completion, ensuring customers and internal teams are kept informed throughout the process.

Key responsibilities include:

• Managing projects and orders from purchase order through to completion
• Coordinating production and delivery schedules
• Entering and maintaining accurate order information
• Monitoring project costs and reconciling against quotes and purchase orders
• Managing variations and additional purchase orders
• Responding to customer enquiries via phone, email and in person
• Preparing smaller quotes in line with pricing structures
• Building strong relationships with customers and internal stakeholders
• Liaising with Production, Sales and Finance to ensure smooth project delivery
• Supporting reporting and process improvement initiatives

About You

The ideal candidate will have:

• 3+ years’ experience in customer service, project coordination or order management
• Experience within manufacturing, construction, HVAC or a similar industry
• Understanding of quoting and cost monitoring
• Experience using ERP or order management systems
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage competing priorities
• A professional, positive and customer-focused approach
• Strong relationship-building and problem-solving skills