Service Coordinator

Eastman Electrical; Bega; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Superannuation

Job summary

Eastman Electrical in Bega is seeking an organised office administrator to own day-to-day administration and scheduling for our field operations. This hands-on coordination role manages daily schedule for multiple field technicians, communicates with customers, and ensures jobs are tracked, invoiced, and documents are kept up to date.

You'll handle invoicing, purchase orders, supplier coordination and records, answer phones, and provide general financial administrative support in a fast-paced

Qualifications

• Experience with field service scheduling and invoicing.
• Background in trade or construction industry.
• Proficiency with simPRO, Xero and Google Workspace.
• Excellent organisation and communication skills.

Responsibilities

• Schedule and coordinate jobs for field technicians.
• Communicate with customers and confirm appointments.
• Invoicing, purchase orders, and close-out of jobs.
• Materials management and supplier coordination.
• Maintain job documentation and records.
• Answer phones and handle customer inquiries.
• Data entry and financial administration support.
• Collaborate with management to resolve scheduling bottlenecks.

Skills

Highly organized

Confident communicator

Reliable follow-through

Multi-priority management

Independent worker

Tools

simPRO

Xero

Google Workspace

Job description

$70-80K + Super | Full Time, Bega Based Office, Monday to Friday

Eastman Electrical is a well-established electrical contracting business based in Bega, servicing the Bega Valley and surrounding regions. We deliver residential and commercial electrical services including data and communications, security, and solar.

We're looking for an organised, capable person to join our office team and take ownership of the day-to-day administration and scheduling that keeps our field operations running smoothly.

About the Role:

This is a hands-on coordination role in a fast-paced trade environment. You'll be managing the daily schedule for multiple field technicians, communicating with customers, and ensuring jobs are tracked, documented, and invoiced efficiently. No two days are the same, and the ability to prioritise and adapt is essential.

Key Responsibilities:

• Scheduling and coordinating jobs across a team of field technicians
• Customer communication - booking work, confirming appointments, and following up after job completion
• Invoicing, purchase orders, and ensuring jobs are closed out and billed promptly
• Supplier coordination and materials management
• Managing job documentation and maintaining accurate records
• Answering phones and acting as the first point of contact for customers and clients
• General office administration including filing, data entry, and financial administration support
• Working closely with management and field staff to identify and resolve scheduling bottlenecks

About You:

• Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously
• Confident communicator - comfortable speaking with customers, suppliers, and tradespeople
• Reliable follow-through - if you commit to something, it gets done
• Comfortable working in a fast-paced environment that requires quick thinking and adaptability
• Self-motivated and able to work independently without constant direction
• Experience with job management software such as simPRO
• Experience with Xero or similar accounting software
• Proficiency with Google Workspace (Docs, Sheets, Calendar, Gmail)
• Background in financial administration tasks such as invoicing, reconciliation, or accounts receivable
• Previous experience in the trade or construction industry
• These are ideal, not essential. We'll train the right person on our systems.

What We Offer:

• A key role with genuine responsibility in a well-established local business
• A supportive team environment going through an exciting period of growth
• Competitive salary of $70-80K + superannuation
• The opportunity to make the role your own