Client Services Officer

Chandler Macleod Group; Coffs Harbour; On-site; AUD 68,000 - 78,000; Full time

Benefits offered by this job

Permanent role

Full-time hours

Salary $68k + super

Job summary

Chandler Macleod Group is seeking a Client Services Officer in Coffs Harbour to provide administration and client service support within a busy engineering department. The role is hands-on, coordinating projects and liaising with clients and internal teams to keep operations running smoothly.

Experience in engineering, construction, utilities or similar environments is valued, with strong administration and customer service as a priority.

Qualifications

• Experience in administration or coordination role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and accurate data entry.

Responsibilities

• Act as the first point of contact for client enquiries and provide timely, professional support.
• Set up and maintain project tracking using SimPRO.
• Coordinate network applications and approvals with Essential Energy.
• Prepare quotes, fee proposals, purchase orders and project documentation.
• Assist with invoicing, receivables and job costing.
• Manage the shared inbox, document control and general administrative tasks.
• Liaise with clients, suppliers and internal stakeholders to support the smooth delivery of projects.

Skills

Administration

Customer service

Coordination

Tools

SimPRO

Job description

About the Company

Our client is an established local business based in Coffs Harbour, providing specialist engineering and technical services. With a strong focus on client relationships and quality service, they are looking for an organised and proactive administrator to support their busy engineering team.

About the Role

We are seeking a Client Services Officerto provide administration and client service support within a busy engineering department. This is a varied, hands-on role suited to someone who enjoys keeping things organised, coordinating projects and working with clients and internal teams to keep operations running smoothly.

Experience in engineering, construction, trades or utilities would be highly regarded, although strong administration and customer service skills are the priority.

Duties

• Act as the first point of contact for client enquiries and provide timely, professional support.
• Set up and maintain project tracking using SimPRO.
• Coordinate network applications and approvals with Essential Energy.
• Prepare quotes, fee proposals, purchase orders and project documentation.
• Assist with invoicing, receivables and job costing.
• Manage the shared inbox, document control and general administrative tasks.
• Liaise with clients, suppliers and internal stakeholders to support the smooth delivery of projects.

Skills and Experience

• Previous experience in administration, customer service or a similar coordination role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and accurate data entry skills.
• Ability to manage competing priorities and meet deadlines in a busy environment.
• Confidence using computer systems and learning new software, with SimPRO experience highly regarded.
• A proactive approach, with the ability to work independently and as part of a team.

Desirable

• Experience in engineering, construction, utilities or another technical environment.
• Exposure to invoicing, accounts receivable or job costing.

Benefits

• Permanent, full-time position with consistent hours offering $68k + super
• Varied role offering a mix of client service, project coordination and administration.
• Opportunity to support an established engineering team within a local business.