Elevator Service Coordinator – Customer Ops

Otis Elevator Company; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Otis Lifts in Mascot, NSW, is seeking a Service Coordinator to join our established team. Based in our Mascot office, you will support service delivery, manage timesheets, invoicing, and customer portals to ensure premium service.

You have 3-5 years in project coordination or admin, strong communication, and proficiency with Microsoft Office. We value teamwork, time management, and the ability to multi-task in a fast-moving, customer-focused environment.

Qualifications

• Higher School Certificate (HSC) or relevant tertiary education.
• Administration experience within construction, engineering or elevator industry preferred.
• 3–5 years experience in project coordination, customer service or administrative roles.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and IT platforms.
• Team player, agile and adaptable.
• Good time management and multi-tasking abilities.

Responsibilities

• Weekly checking and preparation of timesheets for approval.
• Processing chargeable calls with clear invoicing and PO handling.
• Book and close T work jobs, manage staged invoicing.
• Prepare customer reports and perform ad-hoc admin work.
• Maintain customer portals and ensure work orders are closed.
• Collaborate with Administrators, Sales Reps, and Managers to meet needs.
• Assist debt collection efforts where required.
• Prepare credits (ECNs) as authorised by management.
• Provide maintenance statements and lift registrations as needed.
• Identify process improvements to enhance customer experience.

Skills

Customer service

Administration

Coordination

Time management

Education

HSC or relevant tertiary education

Tools

Microsoft Office

Job description

Otis Lifts in Mascot, NSW, is seeking a Service Coordinator to join our established team. Based in our Mascot office, you will support service delivery, manage timesheets, invoicing, and customer portals to ensure premium service.

You have 3-5 years in project coordination or admin, strong communication, and proficiency with Microsoft Office. We value teamwork, time management, and the ability to multi-task in a fast-moving, customer-focused environment.