Service Consultant

Splend; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Splend in Sydney, Australia, is seeking a Service Advisor to bridge customers and our workshop, taking on jobs that require real judgement—assessing vehicles, building quotes, and upselling where warranted. You will guide each job to a smooth handover, delivering value with integrity and clear communication.

This role emphasizes trust and commercial performance, shaping the revenue and reputation of a busy workshop while juggling multiple jobs and customer interactions with professionalism.

Responsibilities

• Bridge between our customers and our workshop
• Assess vehicles and build quotes
• Upsell where it's genuinely warranted
• See each job through to a smooth handover

Job description

At Splend,we'reon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But wearen'tjust about vehicleownership.We'realso fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

• You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
• You're organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.
• You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.

About the role

As Service Advisor, you'll be the bridge between our customers and our workshop. You'll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it's genuinely warranted, and seeing each job through to a smooth handover. It's a role where trust and commercial performance go hand in hand.