Customer Service Representative (Full Time)

Splend; Adelaide Hills; On-site; AUD 43,000 - 60,000; Full time

Benefits offered by this job

Bonus scheme

Annual leave 25 days + bank holidays

Owner's Birthday off

Learning & Development platform

Private Health Insurance and Monthly  

Employee Assistance Program

Job summary

Splend in Australia is seeking a Customer Service Representative to be the first point of contact for customers across Australia and the United Kingdom. This phone-based role is based in our London office and supports our teams by resolving queries promptly and accurately.

You'll manage customer interactions, log communications in Zoho CRM, and strive to build lasting relationships while meeting personal and team targets.

Qualifications

• 1+ years’ experience in customer service.
• Strong written and verbal communication skills.
• Problem solving and upbeat attitude.
• Tech-savvy; quick to learn Zoho and similar systems.
• Willing to work weekends.
• Zoho experience preferred.

Responsibilities

• Manage customer interactions and resolve queries and complaints.
• Log all communications in Zoho CRM and keep records updated.
• Proactively manage vehicle servicing times with customers.
• Build sustainable relationships and go the extra mile.
• Meet personal and team qualitative and quantitative targets.
• Follow compliance and provide accurate verbal and written responses.
• Collaborate with other departments to resolve issues.
• Be a team player and add value daily.
• Ability to work weekends as required.

Skills

Customer service

Communication skills

Problem solving

Tech savvy

Zoho CRM

Time management

Tools

Zoho CRM

Job description

About Us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and the hubs across Australia and the United Kingdom by resolving any queries or enquiries in a timely and accurate manner. This is an exciting time to be joining us and would suit someone passionate about Customer Service

Please note: We're building a talent pool for this role ahead of anticipated growth. If you're the right fit we'll be in touch as soon as the position is confirmed - we don't want to miss great people because of timing.

Key Responsibilities:

• Working to manage customer interaction queries, issues, questions and complaints.
• Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
• Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
• Building sustainable relationships and engaging customers by going the extra mile.
• Working to meet personal and team qualitative and quantitative targets.
• Follow all compliance measures and provide accurate response both verbally and written.
• Keep accurate record keeping in CRM (Zoho)
• Collaborate with relevant departments to provide a positive solution to the customer.
• Be a team player and add value to the Splend, daily.
• Ability to work weekends as required.

Key Requirements:

• Minimum 1+ years’ experience in a customer service position.
• Be a natural problem solver.
• Have superb communication skills both written and verbal.
• Be tech savvy and quick pick-up new systems with ease.
• Present a cheerful, positive manner and show a willingness to help our customers.
• Strong customer service focus and commitment to excellence.
• Effective time management and organisation skills.
• Experience using Zoho (preferable).

Benefits & Support

• Bonus scheme: Opportunity to earn based on your performance
• Annual leave: 25 days + bank holidays
• Day off for your Birthday!
• Dedicated Learning & Development platform
• Private Health Insurance and Monthly Wellness Allowance
• Employee Assistance Program

Our Process

1. Intro with our Talent team to understand your background, aspirations, and answer your questions.
2. Interview with the hiring manager to discuss your experience and how it aligns with this role.
3. Where it applies, we’ll ask you to complete a practical case study.
4. Final interview to discuss Splend’s long-term vision and to check any remaining questions.

Diversity & Inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We're dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.