Automotive Service Advisor | Transparent Quotes & Revenue

Splend; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commission: earn based on performance

Birthday day off

Electric Vehicles salary packaging 15%

Learning & Development platform

Employee Assistance Program

Team/company socials budget

Job summary

Splend is seeking a Service Advisor to bridge customers and our workshop. You will assess vehicles, build quotes, upsell where appropriate, and ensure a smooth handover. You’ll drive trust and commercial performance across every job.

You’ll generate quotes, review service history, and keep customers informed from quote to payment. A background in automotive customer-facing roles and a transparent sales approach are essential.

Qualifications

• Background in a dealership, workshop, parts or similar customer-facing automotive role.
• Strong customer service and negotiation skills; commercial conversations without eroding trust.
• Comfort working across quoting, CRM, and invoicing systems.
• Solid working knowledge of vehicle servicing and common wear items.
• Sales style built on transparency; you wouldn’t recommend work you couldn’t justify.

Responsibilities

• Generating accurate, transparent quotes using our pricing schedule and agreed markup.
• Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
• Keeping customers informed at every stage, from initial quote through to completion and payment.
• Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
• Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.

Skills

Customer service

Negotiation

CRM

Invoicing

Quoting

Vehicle servicing

Tools

CRM systems

Invoicing systems

Pricing schedule

Job description

Splend is seeking a Service Advisor to bridge customers and our workshop. You will assess vehicles, build quotes, upsell where appropriate, and ensure a smooth handover. You’ll drive trust and commercial performance across every job.

You’ll generate quotes, review service history, and keep customers informed from quote to payment. A background in automotive customer-facing roles and a transparent sales approach are essential.