Automotive Service Advisor: Honest Quotes & Upsell

Splend; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Commission based pay

Birthday day off

EV salary packaging

Learning & Development platform

Employee Assistance Program

Socials budget

Job summary

Splend in Melbourne is seeking a Service Consultant to bridge customers and our workshop. You’ll assess vehicles, prepare quotes using our pricing schedule, and suggest only needed extras, keeping customers informed until their car is ready.

You’ll work alongside the Central Bookings team and Workshop Controller, gaining hands-on experience in a busy automotive service environment. A customer-first approach and comfort with quoting and invoicing systems will help you thrive, with commission

Qualifications

• Experience in automotive servicing environments is desirable.
• Ability to explain pricing clearly to customers.
• Comfort with quoting and invoicing processes.

Responsibilities

• Prepare accurate, transparent quotes using pricing schedules and markup.
• Review vehicle condition and history to recommend needed work.
• Explain quotes to customers and obtain approvals for changes.
• Guide customers through the work performed at collection.
• Issue invoices and process payments as agreed.
• Verify completed work matches the agreed scope.
• Support hub teams as needed.

Skills

Customer service

Quoting

CRM systems

Invoicing systems

Upselling

Tools

CRM software

Invoicing software

Job description

Splend in Melbourne is seeking a Service Consultant to bridge customers and our workshop. You’ll assess vehicles, prepare quotes using our pricing schedule, and suggest only needed extras, keeping customers informed until their car is ready.

You’ll work alongside the Central Bookings team and Workshop Controller, gaining hands-on experience in a busy automotive service environment. A customer-first approach and comfort with quoting and invoicing systems will help you thrive, with commission