Service Consultant

Splend; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Commission based pay

Birthday day off

EV salary packaging

Learning & Development platform

Employee Assistance Program

Socials budget

Job summary

Splend in Melbourne is seeking a Service Consultant to bridge customers and our workshop. You’ll assess vehicles, prepare quotes using our pricing schedule, and suggest only needed extras, keeping customers informed until their car is ready.

You’ll work alongside the Central Bookings team and Workshop Controller, gaining hands-on experience in a busy automotive service environment. A customer-first approach and comfort with quoting and invoicing systems will help you thrive, with commission

Qualifications

• Experience in automotive servicing environments is desirable.
• Ability to explain pricing clearly to customers.
• Comfort with quoting and invoicing processes.

Responsibilities

• Prepare accurate, transparent quotes using pricing schedules and markup.
• Review vehicle condition and history to recommend needed work.
• Explain quotes to customers and obtain approvals for changes.
• Guide customers through the work performed at collection.
• Issue invoices and process payments as agreed.
• Verify completed work matches the agreed scope.
• Support hub teams as needed.

Skills

Customer service

Quoting

CRM systems

Invoicing systems

Upselling

Tools

CRM software

Invoicing software

Job description

About us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

• You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
• You want to earn commission on upsells, on top of your base pay.
• You want to grow your career in an automotive service team - learning the ropes of a busy workshop with a supportive team behind you.

About the role

As Service Consultant, you'll be a key link between our customers and our workshop. You'll help assess vehicles, prepare quotes, recommend extra work where it's genuinely needed, and keep customers in the loop until their car is ready to go. Working alongside our Central Bookings team and Workshop Controller, you'll build your skills in a role where honesty and great service go hand in hand.

What you'll be doing

• Preparing accurate, transparent quotes using our pricing schedule and agreed markup.
• Reviewing vehicle condition, mileage and service history to recommend additional work where it's genuinely needed.
• Explaining quotes to customers, getting approval for any changes, and keeping them updated on progress.
• Walking customers through the work carried out when they collect their vehicle.
• Issuing accurate invoices and processing payments in line with what was agreed.
• Checking completed work matches the agreed scope before the vehicle is released.
• Supporting other hub teams on an ad hoc basis.

What you'll bring to Splend

• Exposure to an automotive or vehicle servicing environment - e.g. a dealership, workshop, parts counter, tyre or fitment centre, or fleet or car rental.
• A good understanding of how vehicles work and common servicing items.
• Customer service experience in a face-to-face, fast-paced setting.
• Confidence using (or learning) quoting, CRM and invoicing systems.
• An honest, customer-first approach - you'd never recommend work a customer doesn't need.
• Bonus points if you've quoted or upsold in an automotive or trade services setting.

Our benefits

• Commission: earn based on your performance
• Day off for your Birthday!
• Salary packaging with 15% employer contributions for Electric Vehicles
• Dedicated Learning & Development platform
• Employee Assistance Program
• Socials: budget for team and company wide social initiatives

Our Process

1. Intro with our Talent team to understand your background, aspirations, and answer your questions.
2. Interview with the hiring manager to discuss your experience and how it aligns with this role.
3. Where it applies, we’ll ask you to complete a practical case study.
4. Final interview to discuss Splend’s long‑term vision and to check any remaining questions.

Diversity & inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.