Service Advisor

Splend; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commission: earn based on performance

Birthday day off

Electric Vehicles salary packaging 15%

Learning & Development platform

Employee Assistance Program

Team/company socials budget

Job summary

Splend is seeking a Service Advisor to bridge customers and our workshop. You will assess vehicles, build quotes, upsell where appropriate, and ensure a smooth handover. You’ll drive trust and commercial performance across every job.

You’ll generate quotes, review service history, and keep customers informed from quote to payment. A background in automotive customer-facing roles and a transparent sales approach are essential.

Qualifications

• Background in a dealership, workshop, parts or similar customer-facing automotive role.
• Strong customer service and negotiation skills; commercial conversations without eroding trust.
• Comfort working across quoting, CRM, and invoicing systems.
• Solid working knowledge of vehicle servicing and common wear items.
• Sales style built on transparency; you wouldn’t recommend work you couldn’t justify.

Responsibilities

• Generating accurate, transparent quotes using our pricing schedule and agreed markup.
• Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
• Keeping customers informed at every stage, from initial quote through to completion and payment.
• Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
• Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.

Skills

Customer service

Negotiation

CRM

Invoicing

Quoting

Vehicle servicing

Tools

CRM systems

Invoicing systems

Pricing schedule

Job description

About us

At Splend,we’reon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But wearen’tjust about vehicleownership.We’realso fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You’ll be excited to work in this role if…

• You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
• You’re organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.
• You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.

About the role

As Service Advisor, you’ll be the bridge between our customers and our workshop. You’ll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it’s genuinely warranted, and seeing each job through to a smooth handover. It’s a role where trust and commercial performance go hand in hand.

What you’ll be doing

• Generating accurate, transparent quotes using our pricing schedule and agreed markup.
• Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
• Keeping customers informed at every stage, from initial quote through to completion and payment.
• Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
• Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.

What you’ll bring to Splend

• A background in a dealership, workshop, parts or similar customer-facing automotive role.
• Strong customer service and negotiation skills - you know how to have commercial conversations without burning trust.
• Comfort working across quoting, CRM, and invoicing systems.
• A solid working knowledge of vehicle servicing and common wear items.
• A sales style built on transparency, you’d never recommend work you couldn’t justify.

Our benefits

Commission: earn based on your performance

Day off for your Birthday!

Salary packaging with 15% employer contributions for Electric Vehicles

Dedicated Learning & Development platform

Employee Assistance Program

Socials: budget for team andcompany widesocial initiatives

Our Process

1. Intro with our Talentteamtounderstandyour background,aspirations,and answer your questions.
2. Interview with the hiring manager to discuss your experience and how it aligns with this role.
3. Where it applies, we’ll ask you to complete a practical case study.
4. Final interview to discuss Splend’slong-term vision and to check any remaining questions.

Diversity & inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.