Service Coordinator

Precise Fire; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Precise Fire in Victoria is seeking a Senior Service Administrator to join our team. The role focuses on supporting service operations through scheduling technicians, administering contracts, handling invoicing, and delivering excellent customer service to clients and subcontractors.

You will work closely with Service Managers, Technicians, and Finance to ensure service delivery runs smoothly and billing is accurate and timely.

Qualifications

• Experience in service coordination, scheduling, invoicing, or administration.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Excellent communication and customer service skills.
• Intermediate Microsoft Office skills, particularly Excel.
• Experience with Pronto, Uptick, Corrigo, or similar systems is highly regarded.
• Background in Fire Protection, building services, facilities management, or trades environments is desirable.

Responsibilities

• Schedule technicians and subcontractors across Victoria.
• Coordinate planned maintenance and reactive service work.
• Manage service jobs from initiation through to completion.
• Process invoicing, purchase orders, supplier invoices, and timesheets.
• Maintain contracts, assets, and service records in ERP systems.
• Liaise with clients regarding service attendance and invoice queries.
• Assist with monthly billing and reporting.
• Monitor contract performance and support continuous improvement initiatives.

Skills

Service coordination

Scheduling

Invoicing

Administration

Organisational skills

Customer service

Excel

Tools

Pronto

Uptick

Corrigo

Job description

We are seeking an organised and proactive Senior Service Administrator to join our Precise Fire team in Victoria.

In this role, you'll support service operations through technician scheduling, contract administration, invoicing, and customer service. Working closely with Service Managers, Technicians, Finance, clients, and subcontractors, you'll help ensure service delivery runs smoothly and billing is completed accurately and on time.

Key Responsibilities

• Schedule technicians and subcontractors across Victoria
• Coordinate planned maintenance and reactive service work
• Manage service jobs from initiation through to completion
• Process invoicing, purchase orders, supplier invoices, and timesheets
• Maintain contracts, assets, and service records in ERP systems
• Liaise with clients regarding service attendance and invoice queries
• Assist with monthly billing and reporting
• Monitor contract performance and support continuous improvement initiatives

About You

• Experience in service coordination, scheduling, invoicing, or administration
• Strong organisational and time management skills
• High attention to detail and accuracy
• Excellent communication and customer service skills
• Intermediate Microsoft Office skills, particularly Excel
• Experience with Pronto, Uptick, Corrigo, or similar systems is highly regarded
• Background in Fire Protection, building services, facilities management, or trades environments is desirable

Why Join Precise?

At Precise, our purpose is clear.

We create safer, smarter, and more sustainable environments powered by our people, trusted partnerships, and a culture of innovation.

Recognised as a Great Place to Work for the past two years, we've built a culture based on trust, opportunity, and support. We believe your development is just as important as the systems you help deliver.

Founded in Sydney in 2002, the Precise group of companies now has over 500 technicians, engineers, and service professionals supporting more than 700,000 assets across 18,000 properties nationwide.

Backed by the resources of GENERAL Industries (formerly Fujitsu General Limited), we continue to grow across Australia, providing our people with stable employment, diverse projects, and genuine career progression opportunities.