Administrator For Fire Maintenance

Supreme Fire; Georges River; On-site; AUD 55,000 - 75,000; Full time

Job summary

Supreme Fire Solutions is seeking an organised and reliable Administration Coordinator in Sydney, NSW. This role supports our growing fire protection business with customer service, technician scheduling, quotes and compliance documentation.

You will link customers, technicians and management, handling office administration and maintaining accurate records in our systems. The position requires meticulous attention to detail and calm, proactive communication in a busy environment.

Qualifications

• Be dependable, punctual and consistent.
• Take ownership of tasks and follow them through to completion.
• Communicate professionally and confidently with customers and technicians.
• Keep accurate records and pay close attention to detail.

Responsibilities

• Answering telephone calls and responding to customer enquiries.
• Managing the general email inbox and ensuring enquiries are actioned promptly.
• Scheduling technicians and coordinating daily and recurring service work.
• Confirming appointments and arranging access with customers, strata managers, tenants and building managers.
• Creating and maintaining jobs within our job-management system.
• Preparing and sending quotations, work orders, invoices and service documentation.
• Following up outstanding quotations, approvals, access arrangements and completed work.
• Assisting with annual fire safety statement (AFSS) administration and compliance documentation.
• Monitoring upcoming service dates, inspection deadlines and outstanding defects.
• Reviewing technicians' completed jobs to ensure the required information and documentation have been provided.

Skills

Customer service

Scheduling

Quoting

Compliance documentation

Office administration

Tools

Job-management system

Job description

Supreme Fire Solutions is seeking an organised and reliable Administration Coordinator to support our growing fire protection business. This is a varied, hands-on position involving customer service, technician scheduling, quoting, compliance documentation and general office administration. You will be an important link between our customers, technicians, management and external stakeholders.

Key responsibilities

• Answering telephone calls and responding to customer enquiries
• Managing the general email inbox and ensuring enquiries are actioned promptly
• Scheduling technicians and coordinating daily and recurring service work
• Confirming appointments and arranging access with customers, strata managers, tenants and building managers
• Creating and maintaining jobs within our job-management system
• Preparing and sending quotations, work orders, invoices and service documentation
• Following up outstanding quotations, approvals, access arrangements and completed work
• Assisting with annual fire safety statement (AFSS) administration and compliance documentation
• Monitoring upcoming service dates, inspection deadlines and outstanding defects
• Reviewing technicians' completed jobs to ensure the required information and documentation have been provided

About you

• Be dependable, punctual and consistent
• Take ownership of tasks and follow them through to completion
• Communicate professionally and confidently with customers and technicians
• Keep accurate records and pay close attention to detail
• Prioritise work effectively in a busy environment
• Follow up outstanding matters without needing constant reminders
• Remain calm when schedules change or urgent work arises
• Ask questions when unsure rather than make assumptions
• Maintain confidentiality regarding customer and company information
• Be willing to learn the terminology and compliance requirements of the fire protection industry

About us

Supreme Fire Solutions is a growing Sydney-based fire protection company operating in a regulated industry.