Customer Growth Specialist

Pine Services Group; Coffs Harbour City Council; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Telstra discounts

Parental leave options

Career growth opportunities

Flexible hours

Job summary

Telstra Retail is seeking a Customer Service & Sales Consultant to deliver outstanding in-store experiences across multiple NSW locations, including Coffs Harbour. You’ll help customers find the right products and services, guiding them through their Telstra journey with expert advice.

Join a welcoming team focused on growth, with opportunities to develop skills and achieve sales targets while delivering exceptional customer service. Flexible hours and a supportive culture are offered.

Qualifications

• Excellent communication and interpersonal skills for in-store engagement.
• Ability to advise on products and services with clarity and empathy.
• Demonstrated interest in learning about latest gadgets and Telstra offerings.

Responsibilities

• Deliver exceptional customer experiences and guide product selections.
• Stay up-to-date with devices and services to offer informed solutions.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with the team to foster a welcoming store environment.

Skills

Great communication skills

Solution-oriented

Sales drive

Learning mindset

Resilience and positivity

Customer-facing experience

Job description

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type Permanent.

Closing Date 30 Oct 59pm.

Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest).

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Opportunities available across these locations:

• COFFS HARBOUR
• GRAFTON
• BALLINA
• LISMORE

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave - do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required - bring your enthusiasm and you'll teach you the rest!

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.